TORREY SMITH
OAK PARK,US
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the logistics industry. Articulate, energetic and results-oriented with exemplary passion for developing relationships. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
14
14
years of professional experience
Work History
Housing Specialist
City Of Detroit
03.2022 - Current
- Assisted in conducting needs assessments to identify key areas of service needs.
- Helped clients find permanent or temporary housing.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Coordinated with local landlords to provide housing and prevent homelessness. directly contributing by helping to house over one hundred Detroit residents.
- Maintained database of housing resources, landlords and management companies.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
Customer Service Specialist
U-Haul
07.2021 - 03.2022
- Provided accurate information regarding customer service concerns
- Developed strong relationships with customers by building rapport, providing personable customer service and effectively assessing and addressing their needs
- Answer up to 70 calls per day, answer inquiries about products while cross selling, never missing mark of 3 truck/storage reservations per hour
Logistics Coordinator 1
Central Freight Lines Inc.
02.2018 - 07.2021
- Established 98% quality rate for my team, taking over 50 calls per day.
- Maintained excellent working relationships with customers and shippers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
- Trained over 10 employees on accurate triaging and dispatching procedures while personally handling daily calls
Customer Account Collections Specialist
AT&T corporate
05.2009 - 01.2018
- Provided exceptional end-to-end service by providing consistent customer experience
- Communicated with approximately 70 clients daily to understand needs and explain product value.
- Secured on-time payments and collected on delinquent accounts with tailored payment plans.
Education
Business Administration
Alabama State University
Montgomery, ALSkills
- Conflict resolution
- Case Management
- Housing Navigation
- Behavior Support
- Tenant Rights
- Supportive Counseling Techniques
Timeline
Housing Specialist
City Of Detroit
03.2022 - Current
Customer Service Specialist
U-Haul
07.2021 - 03.2022
Logistics Coordinator 1
Central Freight Lines Inc.
02.2018 - 07.2021
Customer Account Collections Specialist
AT&T corporate
05.2009 - 01.2018
Business Administration
Alabama State University
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