Torri N. Davis
Southfield,MI
Summary
To secure a career opportunity to utilize my training and all skills, while making a significant contribution to the success of the company. All while learning the culture to build efficiencies.
Client service professional with proven track record in enhancing client satisfaction and fostering strong relationships. Skilled in resolving issues, managing multiple priorities, and adapting to changing requirements. Known for collaborative teamwork, effective communication, and delivering impactful results. Reliable and adaptable with talent for understanding client needs and delivering exceptional service.
Overview
26
26
years of professional experience
Work History
Client Service Specialist
Rocket Mortgage
Detroit, MI
12.2021 - Current
- Manage inbound calls for mortgage payments and escrow accounts. Follow-up with clients as needed and access secure client files to review uploaded documentation, while maintaining privacy standards. Ensure compliance with regulatory requirements and provide feedback on procedures for continuous improvement. Lead bi-weekly team building exercises.
Closer
United Wholesale Mortgage (UWM)
Pontiac, MI
01.2020 - 11.2021
- Assisted with mortgage loan closing process by reviewing loan documents for compliance, completeness, and accuracy. Obtained missing information, prepared files, and provided support to internal customers.
Retention Specialist
Comcast
Sterling Heights, MI
07.2008 - 10.2019
- Designed training courses using gamification, role-playing activities, and job simulation. Gathered feedback on all training programs from trainees, managers, and instructors. Set annual learning and development objectives for the sales team. Maintained updated records of educational curriculum and material. Built sustainable relationships and trust with customer accounts through open and interactive communication. On the average assisted 80 callers a day
State Aid Clerk
Secretary of State (MI)
West Bloomfield, MI
04.2000 - 07.2008
- Reviewed, verified, and assessed applications and support documents in accordance with established guidelines. Interacted with students and/or families to follow up on missing or deficient information; relayed and discussed status of application. Maintained financial aid activity database and prepared routine statistical reports and correspondence, as well as set up files on aid claimants, and maintained demographic data, as appropriate. Responded to inquiries. When running a "Tab Line", on a high volume day I have assisted over 100 clients.
Education
High School Diploma - General studies
Redford High School
Detroit, MI06-1994
Skills
- Managerial
- Customer service
- Office management
- Telecommunication
- Accounting
- Problem solving
- Data entry
- Compliance
- Administrative abilities
Timeline
Client Service Specialist
Rocket Mortgage
12.2021 - Current
Closer
United Wholesale Mortgage (UWM)
01.2020 - 11.2021
Retention Specialist
Comcast
07.2008 - 10.2019
State Aid Clerk
Secretary of State (MI)
04.2000 - 07.2008
High School Diploma - General studies
Redford High School