Torria Greely
Fort Worth,TX
Summary
Results-driven Health Administrator with proven expertise in clinic operations, patient coordination, and insurance claims management. Adept at leveraging practice management software (Dentrix, Eaglesoft, Denticon) to streamline front-office workflows, enhance patient experiences, and ensure accurate scheduling and billing processes. Recognized for strong communication, problem-solving, and multitasking abilities in fast-paced healthcare environments. Committed to operational excellence, compliance with OSHA standards, and continuous learning to support team success and elevate quality of care. Driven Patient Care Coordinator adept at planning care, coordinating interdisciplinary teams, and making strategic improvements. Decisive leader and creative problem solver with many years of healthcare experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Affordable Dentures and Implants of North fort Worth
North fort Worth, TX
09.2023 - Current
- Patient scheduling
- Insurance verification
- Dental claims processing
- Treatment plan presentation
- Patient relations
- Dentrix/Eaglesoft/Open Dental
- HIPAA compliance
- Payment collection
- Electronic health records (EHR)
- Multiline phone systems
- Appointment confirmation and recall systems
- Attention to detail
- Maintaining accurate records
- Collecting payments
- Teamwork with dentist, hygienists and assistants
Patient Care Coordinator
FastNewSmile Dental Implant Center
Fort Worth, TX
03.2022 - 09.2023
- Team collaboration
- Patient communication
- Professional phone etiquette
- Reliability & adaptability
- Organization & attention to detail
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- EOB claims submission & processing
- Office administration & clerical duties
- Provided administrative support for patient care staff.
Customer Service Representative I
Mr. Cooper Mortgage Company
Remote, USA
06.2021 - 10.2021
- Customer Service & Client Relations
- Call Center Operations
- Conflict Resolution
- CRM Software & Data Entry
- Phone, Email, and Chat Support
- Order Processing & Billing Support
- Multitasking & Time Management
- Microsoft Office Suite
- Problem Solving & Critical Thinking
- Team Collaboration & Communication
Dental Assistant Externship
Arlington Dental Office
Arlington, TX
03.2018 - 05.2018
- Teamwork & adaptability
- Patient-centered communication
- Attention to detail & safety awareness
- Multitasking in fast-paced environments
- Patient education & care support
- Instrument sterilization & operatory setup/breakdown
Education
Associate of Science - Health Administration Services
Colorado Technical University
United States03.2025
Dental Diploma - Dental Assisting
Remington College
Fort Worth, TX05.2019
No Degree - High School Diploma
South Hills High School
Fort Worth, TXSkills
- Attention to Detail
- Problem-Solving
- Adaptability
- Time Management
- Client Relationship Management
- Clear Communication
- Data Analysis
- Web Design & Developmen
- Digital Marketing
- AI Tools & Automation
Certification
• Medical Records Specialist, Present
• Management Duties, 09/01/24 to Present
• BLS Certification, 10/01/26
• First Aid/ CPR Certification, 10/01/24 to 10/01/26
• First Aid Certification, Present
• CPR Certification, Present
• Certified Professional Coder, Present
• Medical Billing Certification, Present
• Management Duties, 09/01/24 to Present
• BLS Certification, 10/01/26
• First Aid/ CPR Certification, 10/01/24 to 10/01/26
• First Aid Certification, Present
• CPR Certification, Present
• Certified Professional Coder, Present
• Medical Billing Certification, Present
Personal Information
Awards
- Honor Roll, 03/01/25
- A&B Honor Roll, 3.4, 03/01/25
- Deans List, 10/25/25
Timeline
Patient Care Coordinator
Affordable Dentures and Implants of North fort Worth
09.2023 - Current
Patient Care Coordinator
FastNewSmile Dental Implant Center
03.2022 - 09.2023
Customer Service Representative I
Mr. Cooper Mortgage Company
06.2021 - 10.2021
Dental Assistant Externship
Arlington Dental Office
03.2018 - 05.2018
Associate of Science - Health Administration Services
Colorado Technical University
Dental Diploma - Dental Assisting
Remington College
No Degree - High School Diploma
South Hills High School