Torsten Eckstein
Elmhurst,IL
Summary
Highly motivated bicycle mechanic with 20 plus years of bicycle service experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Hardworking and passionate job seeker with strong organizational skills eager to secure Technical Support Representative (Rider Support) position. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Manager
Trek Store Of Highland Park
03.2011 - Current
- Resolved customer needs in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- processed warranty claims,
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Analyzed service reports to identify areas of improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Implemented strategies to increase customer service satisfaction ratings.
- Streamlined scheduling procedures, optimizing technician deployment to maimize productivity and minimize client wait times
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Server
Mancini's Oak Park
02.2010 - 03.2011
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server
Shanahan's Pub & Grill
09.2009 - 02.2010
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Explained menu items
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Additional
Dual Education Bicycle Mechanic Apprenticeship - Bicycle Technician (Bicycles)
Zweiradmechaniker Schule Straubing
Straubing Germany07.2001
Skills
- Positive Attitude
- Fluent in German
- Bilingual English and German
- Customer Service
- Customer Service Management
- Trustworthy and Honest
- Multitasking and Organization
- Problem-Solving
- Critical Thinking
Certification
Youth ProtectionTraining Scouting America - for the last 4 years
continued education and training at Trek University for over 10 years
ongoing training on Sram STU training modules
Shimano S Tec training
Bosch Ebike system certified
Scouting America Cycling merit badge counselor
Fishing , cooking, cycling
I love to go out fishing in my free time. Also enjoy being at home challenging myself on new receipes and trying to smoke the best ribs ever.
Also I do enjoy riding bicycles in general from commuting in town, gettign a good road ride in and getting dirty riding my mountain bike on the local trails
Languages
German
Native or Bilingual
English
Native or Bilingual
French
Elementary
Timeline
Service Manager
Trek Store Of Highland Park
03.2011 - Current
Server
Mancini's Oak Park
02.2010 - 03.2011
Server
Shanahan's Pub & Grill
09.2009 - 02.2010
Additional
Dual Education Bicycle Mechanic Apprenticeship - Bicycle Technician (Bicycles)
Zweiradmechaniker Schule Straubing
Youth ProtectionTraining Scouting America - for the last 4 years
continued education and training at Trek University for over 10 years
ongoing training on Sram STU training modules
Shimano S Tec training
Bosch Ebike system certified
Scouting America Cycling merit badge counselor
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