Open To Work
Tory Dumont
Danby,VT
Summary
I am a detail-oriented and reliable professional who has a strong ability to communicate clearly and effectively, with a strong foundation in computer literacy. I enjoy learning new tasks and taking on new projects, and I am eager to contribute my own strengths while constantly looking for opportunities to grow and make a positive impact in my co-worker’s and customer’s daily lives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
To-Go Specialist
Olive Garden
Carmel, IN
08.2024 - 12.2025
- Managed timely preparation and packaging of to-go orders for optimal customer satisfaction.
- Collaborated with kitchen staff to ensure accuracy in order fulfillment and quality control.
- Streamlined order processes by implementing checklists, reducing errors during peak hours.
- Maintained cleanliness and organization of the to-go area, adhering to health and safety standards.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
Pharmacy Technician
The Pharmacy Northshire
Manchester, VT
09.2021 - 07.2024
- Processed prescription orders accurately using pharmacy management software.
- Maintained inventory levels, ensuring availability of medications and supplies.
- Implemented workflow improvements to enhance efficiency in medication dispensing processes.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Counted and labeled prescriptions with correct item and quantity.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
Clerk
Vermont Country Store
North Clarendon, VT
09.2018 - 08.2021
- Conducted thorough inspections of incoming materials and finished products to ensure compliance with quality standards.
- Collaborated with team members to optimize order fulfillment processes.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
Customer Service
Nichols General Store
Danby, VT
10.2007 - 04.2018
- Maintained exceptional customer service standards throughout every shift.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of deli area to ensure compliance with health standards.
- Operated slicers, scales, and other equipment efficiently to prepare products for display.
- Trained new staff on operational procedures and customer service best practices to improve efficiency.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Implemented cash handling procedures, reducing discrepancies during end-of-day reconciliations.
Education
High School Diploma -
Mill River Union High School
North Clarendon, VT06.2009
Skills
- Effective conflict mediation
- Professional phone communication
- Administrative support experience
- Computer literacy
- Customer service expertise
- HIPAA privacy expertise
- Administrative experience
- Strong multitasking
- Adaptable learner
- Effective time management
- Experience with multi-line communication systems
Certification
- Pharmacy Technician License
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$45000/yr - $200000/yrTimeline
To-Go Specialist
Olive Garden
08.2024 - 12.2025
Pharmacy Technician
The Pharmacy Northshire
09.2021 - 07.2024
Clerk
Vermont Country Store
09.2018 - 08.2021
Customer Service
Nichols General Store
10.2007 - 04.2018
High School Diploma -
Mill River Union High School
Additional Information
Authorized to work in the US for any employer