Summary
Overview
Work History
Education
Skills
Timeline
Generic

Toryca Lester

Hinesville,GA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

1
1
year of professional experience

Work History

Front End Cashier

Walmart
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and responded to requests for information.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.

Healthcare Customer Service Representative

TTEC
09.2023 - Current
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Supported accounts receivable operations within assigned functions.
  • Identified, analyzed and researched systemic issues and made recommendations for resolution.

Customer Service Representative

Concentrix
03.2023 - 06.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Education

GED -

Savannah Technical College
Savannah, GA
02.2022

Skills

  • Product Knowledge
  • Account Updating
  • Computer Skills
  • Troubleshooting
  • Written and Verbal Communication
  • Multitasking Abilities
  • Active Listening
  • Payment Collection
  • Order Fulfillment
  • Credit Card Payment Processing

Timeline

Healthcare Customer Service Representative

TTEC
09.2023 - Current

Customer Service Representative

Concentrix
03.2023 - 06.2023

Front End Cashier

Walmart

GED -

Savannah Technical College

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Toryca Lester