Summary
Overview
Work History
Education
Skills
Certification
Willingtorelocate
Personal Information
Timeline
Generic

Toryian Ahmed

Redmond

Summary

Developed exceptional leadership and operational management skills within high-paced restaurant environment, demonstrating versatility and adaptability. Proven ability to manage diverse teams and drive customer satisfaction through efficient service. Seeking to leverage transferable skills in new industry with opportunities for growth and impact.

Overview

8
8
years of professional experience
1
1
Certification

Work History

General Manager

McDonald's
11.2019 - Current
  • Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
  • Managed and resolved conflicts among team members to maintain a positive work environment
  • Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.


Customer Service Representative

ibex Global
04.2019 - 07.2020
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
  • Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions

Cake Decorator

Baskin Robbins
08.2016 - 11.2019
  • Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.
  • Managed material inventory and ordered new materials when needed.
  • Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.
  • Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.

Education

High school or equivalent -

Mountain View High School
Bend, OR

Skills

  • Customer Service
  • Food Service
  • Training and mentoring
  • Team leadership
  • Store operations
  • Multitasking and organization

Certification

ServSafe

Willingtorelocate

Bend, OR

Personal Information

Authorized To Work: US

Timeline

General Manager

McDonald's
11.2019 - Current

Customer Service Representative

ibex Global
04.2019 - 07.2020

Cake Decorator

Baskin Robbins
08.2016 - 11.2019

High school or equivalent -

Mountain View High School
Toryian Ahmed