Tosh L. Gravely
Charlotte,NC
Summary
Dynamic retail leader with a proven track record at Home Depot, driving $33M in sales and leading a top-ranked store. Expert in strategic planning and customer engagement, I excel in enhancing operational efficiency and compliance. A certified Scrum Master, I foster team collaboration to achieve ambitious goals and elevate customer experiences.
Overview
26
26
years of professional experience
Work History
Operations Assistant Store Manager
Lowe’s Companies Inc.
Rock Hill, SC
01.2022 - Current
- Executed daily safety programs and drove store operations aligned with company goals.
- Conducted floor walks and managed staffing, scheduling, and performance monitoring.
- Maintained accurate inventory and ensured timely IRP completions to drive customer satisfaction.
- Accountable for achieving sales and margin goals while maximizing operational efficiency.
Store Manager
Bed, Bath & Beyond
Gastonia, NC
01.2018 - 01.2022
- Drove $8M in annual sales with a 5.3% YoY increase through strategic sales execution.
- Led and coached a 26-member team, enhancing performance and morale.
- Managed customer service for 4000+ customers monthly, resolving issues swiftly.
- Ensured full regulatory and safety compliance and kept stakeholders informed.
Assistant Manager
Bed, Bath & Beyond
Gastonia, NC
01.2009 - 01.2018
- Directed a successful relocation project of an 18K sq. ft. store from start to finish.
- Mentored a 10+ member team; improved operational efficiency and customer service.
- Handled compliance procedures and stakeholder communication effectively.
Store Manager
Home Depot, Inc.
, North Carolina
01.2007 - 01.2009
- Achieved $33M in sales, leading a #1 ranked store out of 105 through campaign innovations.
- Oversaw 120 employees, managing hiring, evaluations, and staff development.
- Led vendor programs producing over $1M in rug sales; managed operational KPIs and compliance.
- Maintained turnover rate <0.2% and reduced overtime via a new system.
Assistant Store Manager & Specialty Sales Manager
Home Depot, Inc.
, North Carolina
01.2003 - 01.2007
- Developed and implemented targeted sales and marketing strategies.
- Delivered 20% YoY revenue growth by aligning departmental goals with company objectives.
- Coached employees to maximize productivity and customer engagement.
Department Manager
Home Depot, Inc.
, North Carolina
01.2000 - 01.2003
- Exceeded department sales goals by 10%.
- Built and led a high-performing team of 10; completed evaluations and training initiatives.
- Handled customer service for 6000+ customers/month, ensuring issue resolution and compliance.
Education
Bachelor of Arts - Business & Organizational Management
Ashford University
San Diego, CA01.2011
Electronics Coursework -
DeVry Institute of Technology
Atlanta, GA01.1996
Skills
- Retail and operational management
- Customer engagement analysis
- Agile methodologies and OKRs
- Certified Scrum Master and Product Owner
- Customer experience enhancement
- Marketing strategy development
- Strategic planning and execution
- Communication proficiency
- Microsoft Office Suite expertise
- Inventory management systems
- Safety compliance standards
- Sales forecasting techniques
Accomplishments
- Increased sales volume by 50%, achieving $33M+ in sales at Home Depot
- Spearheaded 10% Productivity Improvements and 10% Cost Savings
- Built and led cross-functional teams of up to 120 employees
- Oversight of 6000+ customers monthly with a focus on resolution, retention, and satisfaction
- Expertise in supplier contract management, closing $5M+ in contracts annually
Timeline
Operations Assistant Store Manager
Lowe’s Companies Inc.
01.2022 - Current
Store Manager
Bed, Bath & Beyond
01.2018 - 01.2022
Assistant Manager
Bed, Bath & Beyond
01.2009 - 01.2018
Store Manager
Home Depot, Inc.
01.2007 - 01.2009
Assistant Store Manager & Specialty Sales Manager
Home Depot, Inc.
01.2003 - 01.2007
Department Manager
Home Depot, Inc.
01.2000 - 01.2003
Bachelor of Arts - Business & Organizational Management
Ashford University
Electronics Coursework -
DeVry Institute of Technology