Tosha Gonzales
Sandy,UT
Summary
Seasoned leader with 7 years coaching and mentoring teams of 15-30 employees. Expertise in provider data management, credentialing, and sanctions monitoring, optimizing provider profiles. Proficient in driving operational efficiency and promoting interdepartmental collaboration.
Overview
11
11
years of professional experience
Work History
Sales Coordinator
Altaview Concrete
Magna, UT
11.2023 - Current
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Developed and implemented processes to ensure accurate data entry into the customer relationship management system.
- Generated leads through cold calling, networking, referrals and other methods.
- Maintained an up-to-date database of prospective clients and their contact information.
- Maintained accurate records of sales activity and generated reports for management review.
- Collaborated with internal teams such as marketing, finance and operations departments in order to ensure successful execution of projects from start to finish.
- Directed and supervised staff performance.
Quality Assurance
Verisys Corporation
South Jordan, UT
10.2014 - 06.2023
- Consistently delivered accurate and compliant client information.
- Demonstrating subject matter expertise across multiple production domains, actively contributing to special projects.
- Took charge of computer setup and employee training, including ongoing training development meetings for a sizable team.
- Provided daily constructive feedback, resulting in a promotion to the Quality Assurance team within six months of employment.
- Monitored and updated policies and procedures to include regulatory changes.
Production Supervisor
Verisys Corporation
South Jordan, UT
10.2013 - 06.2023
- Oversaw daily operations with 15-30 direct reports in a high-demand, fast-paced environment.
- Designed and executed streamlined processes to consistently meet daily production targets.
- Delegated tasks and projects among team members and groups.
- Monitored and documented team members' progress through daily assessments.
- Spearheaded recruitment, selection, onboarding, training, and mentoring of up to 15 new employees bi-weekly.
- Managed prioritization and batching for operations teams comprising 100+employees and serving 15+ clients daily.
- Investigated, escalated, and resolved client complaints promptly.
- Conducted regular performance reviews on both a monthly and annual basis.
Production/Content Analyst
Verisys Corporation
South Jordan, UT
10.2013 - 06.2023
- Maintained compliance with all regulatory and accrediting institutions.
- Monitored staff credentials and licenses.
- Advised staff on renewal procedures.
- Participated in the development of internal credentialing processes.
- Released information to agencies and members of the public, as required by law.
- Verified professional licenses and other datasets with primary sources using automation, verifying license number, status, issue, and expiration dates, and any current or historical disciplinary actions.
Education
Emergency Medical Technician - EMT
Salt Lake Community College EMT Program
Sandy, UT08-2012
Certified Nursing Assistant - Nursing
Canyons Technical College CNA Program
Sandy, UT02-2012
Skills
Leadership
Time management
Project management
Computer proficiency
Communication
Organization
Problem-Solving
Team-building
Coaching/Mentoring
Professional development
Accomplishments
- Optimized Batching: Improved batching processes,reducing late batches by 30%.
- Security Clearance: Obtained USCIS Homeland Security Clearance.
- Retention Enhancement: Collaborated across departments to increase employee retention by20%.
- Consistent Excellence: Earned annual "Excellent"performance evaluations.
- Leadership Recognition: Chosen to manage a 15-member team for a special project, receiving monthly performance bonuses for 6 months.
Timeline
Sales Coordinator
Altaview Concrete
11.2023 - Current
Quality Assurance
Verisys Corporation
10.2014 - 06.2023
Production Supervisor
Verisys Corporation
10.2013 - 06.2023
Production/Content Analyst
Verisys Corporation
10.2013 - 06.2023
Emergency Medical Technician - EMT
Salt Lake Community College EMT Program
Certified Nursing Assistant - Nursing
Canyons Technical College CNA Program
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