Tosha Smith
Memphis,TN
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
15
15
years of professional experience
Work History
Patient Access Representative
Memphis VA Medical Center
Memphis, Tennessee
09.2018 - Current
- Conducted face-to-face interviews to register patients, gathering essential demographic, insurance, and medical information for accurate records.
- Streamlined patient check-in and registration processes to enhance workflow and reduce wait times.
- Greeted patients and visitors at reception with courtesy and professionalism, fostering a welcoming environment.
- Maintained electronic health records in compliance with regulations.
Customer Service Representative (Remote)
Terminix Pest Control
Memphis, Tennessee
08.2015 - 09.2018
- Resolved customer complaints and addressed issues promptly to maintain high satisfaction levels.
- Assisted customers with pest control inquiries and scheduled services to ensure timely support.
- Provided detailed information on pest control products and services to enhance customer understanding.
- Collaborated with technicians to ensure timely service delivery for clients.
Inventory Control Clerk Associate
Jabil Global
Memphis, Tennessee
02.2013 - 08.2015
- Maintained accurate records of all incoming and outgoing inventory items.
- Investigated any irregularities or discrepancies in inventory records.
- Organized inventory records using advanced tracking software systems.
- Prepared documents such as invoices, orders, shipping labels, and bills of lading for outgoing shipments.
Remote Account Support Representative
William Sonoma
Olive Branch, Mississippi
05.2011 - 04.2013
- Provided customer service and technical support to clients via phone, email, and chat.
- Managed customer inquiries and provided timely support via multiple communication channels.
- Resolved account issues with strengths in research, problem-solving and solution development.
- Collaborated with cross-functional teams to resolve customer issues efficiently.
Education
Bachelor of Social Work -
University of Memphis
Memphis, TN09-2026
Skills
- Health record management
- Patient registration
- Patient support
- Time management
- Multitasking
- Problem-solving
- Team collaboration
- Verbal communication
Timeline
Patient Access Representative
Memphis VA Medical Center
09.2018 - Current
Customer Service Representative (Remote)
Terminix Pest Control
08.2015 - 09.2018
Inventory Control Clerk Associate
Jabil Global
02.2013 - 08.2015
Remote Account Support Representative
William Sonoma
05.2011 - 04.2013
Bachelor of Social Work -
University of Memphis