Tosha H Hill
1413 Pollard St. Selma,AL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Skilled in addressing inquiries, scheduling appointments, and ensuring seamless coordination. Exceptional problem-solving and communication abilities, combined with strong time management skills enable me to contribute effectively to any team and organization.
Overview
27
27
years of professional experience
Work History
Senior Member Care Representative
TranzAct
Selma, Al
10.2023 - Current
- Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Effectively communicate with members to provide accurate information and support
- Understanding of the company's products or services to provide informed assistance to members.
- Ensure that the quality of service provided aligns with company standards and guidelines.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Built rapport with callers through active listening, understanding their concerns and needs before offering tailored solutions.
- Supported new team members during onboarding, sharing expertise for improved performance.
- Participated in training workshops, continuously updating knowledge of industry trends to provide exceptional service.
- Cross-trained and provided backup support for organizational leadership.
- Increased efficiency and team productivity by promoting operational best practices.
Field Data Collector
Terra Tech Corp.
Selma, AL
02.2023 - 04.2023
- Conducted inspections and monitored sites to ensure compliance with debris removal regulations and safety standards.
- Maintained accurate records and reports of daily debris monitoring activities.
- Documented and reported violations or non-compliance issues, and reported to site manager.
- Used relevant tools and equipment for monitoring and data collection.
- Collaborated with construction teams to establish debris disposal plans.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented.
Quality Control Group Leader
Seoyon E-Hwa
Selma, AL
12.2005 - 10.2022
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Sorted product and provided expertise on non-conforming product requirements.
Front Desk Clerk
Best Western Hotel
Selma, AL
04.2001 - 10.2005
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Used internal software to process reservations, check-ins and check-outs.
Mentor
Community Lutheran Ministry
Rochester, NY
06.1997 - 11.2000
- Assisted mentees in developing self-confidence and positive self-image.
- Assisted youth with homework assignments and activities.
- Facilitated community outreach to expand participation and support.
- Developed and maintained relationships with community organizations and agencies.
Education
Certification - Community Health Care Worker
Troy University
Troy, AL2023
Administrative Assistant Certificate -
Gener8tor Skills Accelerator
2023
Early Childhood Education
Concordia College Alabama
Selma, AL2000
Skills
- Multi-Line Phone System
- Administrative Duties
- Collecting Intake Information
- Inventory Management
- Call Transfers
- Organization and Time Management
- Customer Satisfaction
- Data Collection
- Conflict Management
- Attention to Detail
- Multitasking Abilities
Internship
Sabra Santurary, Inc
Selma, Al
2023
Timeline
Senior Member Care Representative
TranzAct
10.2023 - Current
Field Data Collector
Terra Tech Corp.
02.2023 - 04.2023
Quality Control Group Leader
Seoyon E-Hwa
12.2005 - 10.2022
Front Desk Clerk
Best Western Hotel
04.2001 - 10.2005
Mentor
Community Lutheran Ministry
06.1997 - 11.2000
Certification - Community Health Care Worker
Troy University
Administrative Assistant Certificate -
Gener8tor Skills Accelerator
Early Childhood Education
Concordia College Alabama