Toshia McMillan
Altus,Arkansas
Summary
Results-oriented Retail Operations Specialist experienced in personnel management and customer service. Led high-performance teams and developed customer-centric strategies that increased sales and enhanced customer loyalty. Efficient Deputy Court Clerk managed legal documentation and case management while maintaining productivity and ensuring smooth court operations.
Overview
20
20
years of professional experience
Work History
Deputy Court Clerk
Franklin County District Court
Ozark, Arkansas
07.2025 - Current
- Managed scheduling for court hearings, ensuring timely notifications to involved parties.
- Assisted judges and attorneys with case management, providing necessary information and support.
- Processed court documents and maintained accurate case files for legal proceedings.
Store manager
Verizon
Clarksville, Arkansas
08.2022 - 07.2025
- Led and motivated team members, fostering a collaborative environment that enhanced store productivity and efficiency.
- Trained staff on cash handling procedures, ensuring accurate daily deposits, credit card payments, and end-of-day reconciliation.
- Interviewed and hired prospective employees, aligning new hires with team needs to strengthen store performance.
Lab Assistant
Johnson Regional Medical Center
Clarksville, Arkansas
07.2020 - 08.2022
- Supported lab operations by maintaining sample integrity and ensuring daily maintenance tasks were completed efficiently.
- Prepared and stored samples for testing, facilitating accurate analysis and timely results.
- Assisted in preparing and labeling laboratory samples for analysis.
- Conducted routine maintenance on laboratory equipment and ensured operational readiness.
- Collaborated with medical staff to streamline sample collection processes.
Receptionist
Russellville Pediatric & Adolescent Clinic
Russellville, Arkansas
02.2016 - 07.2020
- Greeted patients and families with a warm and friendly demeanor.
- Managed multi-line phone system to schedule appointments efficiently.
- Collected patient information and verified insurance details accurately.
- Maintained organized records and files for patient confidentiality.
- Assisted medical staff with administrative tasks as needed.
Sales Assistant
Radio Shack
Clarksville, Arkansas
03.2006 - 07.2013
- Assisted customers with product selection and technical inquiries.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to create an organized inventory system.
Education
High School Diploma -
JC Westside High School
Coal Hill, ArkansasRussellville Tech
Russellville, ArkansasSkills
- Case Management Systems
- Legal Document Preparation
- Legal analysis
- Schedule coordination
- Time Management
- Policies and Procedures
- Inventory Management
- Customer Service
- Data Management Techniques
- Team leadership
- Leadership Development
- Effective communication
- Verbal and Written Communication
- Data Management Techniques
Timeline
Deputy Court Clerk
Franklin County District Court
07.2025 - Current
Store manager
Verizon
08.2022 - 07.2025
Lab Assistant
Johnson Regional Medical Center
07.2020 - 08.2022
Receptionist
Russellville Pediatric & Adolescent Clinic
02.2016 - 07.2020
Sales Assistant
Radio Shack
03.2006 - 07.2013
High School Diploma -
JC Westside High School
Russellville Tech