Summary
Overview
Work History
Education
Skills
Timeline
Generic

Toshina Looking Glass

Oklahoma City,OK

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Bed Bath and Beyond
Oklahoma City, Oklahoma
08.2013 - 12.2019
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Excelled in exceeding daily credit card application goals.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Hard Lines Associate

Target
Oklahoma City, OK
03.2009 - 08.2013
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Education

Associate Degree in Personal Training - General Studies

Heritage College
Oklahoma City, OK
05-2011

Skills

  • Scheduling
  • Account updating
  • Complaint resolution
  • Project management
  • Service upselling

Timeline

Customer Service Representative

Bed Bath and Beyond
08.2013 - 12.2019

Hard Lines Associate

Target
03.2009 - 08.2013

Associate Degree in Personal Training - General Studies

Heritage College
Toshina Looking Glass