Summary
Overview
Work History
Education
Skills
Who I really am
References
Timeline
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Toshwatie Sharma

Belleview,FL

Summary

Dynamic Customer Service Supervisor with a proven track record at All Florida Renovation and Repair LLC, excelling in team leadership and policy development. Expert in conflict resolution and employee training, successfully enhancing service quality and customer satisfaction. Accomplished professional with several years of experience delivering superior rental service assistance and customer care. Successfully introduced customers to rental options and drove sales. Upbeat professional dedicated to answering questions and resolving problems. Experienced Assistant Property Manager adept at supporting property operations to ensure tenant satisfaction and property integrity. Proficient in leasing, maintenance coordination, and vendor management. Strong communicator skilled in fostering positive tenant relationships and maintaining compliance with regulations. Ready to contribute to efficient property management with a focus on excellence and value enhancement.

Overview

28
28
years of professional experience

Work History

Vacation Rental Property Manager

i Land Properties LLC
Belleview, Florida
01.2018 - Current
  • Organized monthly reports detailing income generated by each property under management.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Assisted owners with analyzing complex real estate documents and loan agreements.
  • Cultivated rapport with clients to meet expectations for high-end event space rentals.
  • Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Prepared detailed budgets and financial reports for properties.

Customer Service Supervisor

All Florida Renovation and Repair LLC
Belleview, Florida
02.2009 - 07.2022
  • Researched and prepared reports required by management or governmental agencies.
  • Resolved customer complaints or answered customers' questions.
  • Performed quality assurance audits on completed transactions by reviewing recordings of phone conversations between customers and agents.
  • Assisted customers with product inquiries and resolving complaints promptly and professionally.
  • Trained new customer service representatives on company policies and procedures.

Lead Singer

The Celebration Band
Orlando, Florida
05.1997 - 02.2022
  • Communicated regularly with booking agents to secure future gigs.
  • Coordinated with other band members to create a unified sound.
  • Identified mistakes made by other musicians and corrected problems.
  • Performed in front of live audiences on television and as part of theater productions.
  • Traveled, sometimes great distances, to perform at venues and rehearsed to prepare for performances.
  • Played at many festivals and concerts over national tour.
  • Performed lead vocals for concerts, studio recordings, and live radio broadcasts.

Secretary Manager

Sharma Realty and Tax Service
Belleview, Florida
03.2004 - 06.2008
  • Handled confidential information with discretion and tactfulness.
  • Greeted visitors in a professional manner and provided them with assistance as needed.
  • Developed an efficient filing system for documents related to personnel records.
  • Maintained a high level of confidentiality in all areas of work.
  • Managed office operations and procedures, including recordkeeping systems, filing systems, supply requisition, mail distribution and other administrative services.
  • Monitored emails sent to the company email address; responded to inquiries in a timely manner.
  • Organized and maintained documents, files and records.

Call Center Supervisor

Goldfarb Consulting
Toronto , Canada
01.2002 - 03.2004
  • Provided guidance, training, coaching and mentoring to call center team members.
  • Maintained accurate records of all customer interactions using the company's CRM system.
  • Monitored calls for quality assurance purposes.
  • Reviewed daily reports on call volume, sales, abandoned calls and other statistics.
  • Participated in hiring interviews and selection process for new team members.
  • Conducted regular performance reviews and provided constructive feedback to team members.
  • Facilitated training sessions for new hires and ongoing development for existing staff.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.

Education

Real Estate Sales Associate - Real Estate

College of Central Florida
Ocala, FL
05-2004

Skills

  • Customer service
  • Team leadership
  • Employee training
  • Policy development
  • Conflict resolution
  • Quality assurance

Who I really am

  • The only job description not mentioned here is one (Looking back) which shaped my love for placing products and services in the right hands. Fresh out of High School (1996) and for the following 3 years, I sold at the local market. Everything from Tomatoes to briefcases/luggage to glass and jewelry cleaner. It was during this time where my sole job requirement was to sell every tomato (Even the ones destroyed and squeezed by the unsure consumer) by the end of the weekend. It was here I learned some true People/product skills.

References

References available upon request.

Timeline

Vacation Rental Property Manager

i Land Properties LLC
01.2018 - Current

Customer Service Supervisor

All Florida Renovation and Repair LLC
02.2009 - 07.2022

Secretary Manager

Sharma Realty and Tax Service
03.2004 - 06.2008

Call Center Supervisor

Goldfarb Consulting
01.2002 - 03.2004

Lead Singer

The Celebration Band
05.1997 - 02.2022

Real Estate Sales Associate - Real Estate

College of Central Florida
Toshwatie Sharma