Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tosin Aluko

Pueblo,CO

Summary

Dedicated customer service representative with proven problem-solving skills and a strong focus on training and team collaboration. Adept at resolving customer complaints and fostering positive relationships to enhance customer satisfaction.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Wazobia
Houston, Texas
07.2022 - 03.2025
  • Addressed customer inquiries through phone, email, and chat support.
  • Processed orders efficiently using company-specific software systems.
  • Resolved customer complaints while maintaining a positive service attitude.
  • Maintained accurate records of customer interactions and transactions.
  • Assisted in training new representatives on company policies and procedures.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Developed strong relationships with customers by providing personalized assistance and support.

Electrical Assembler Lead

TMEIC
Katy, Texas
08.2020 - 07.2022
  • Supervised assembly processes to ensure compliance with safety standards.
  • Trained new team members on assembly techniques and safety protocols.
  • Coordinated workflow among assemblers to maintain production efficiency.
  • Inspected components for quality before final assembly and testing.

Mechanical Assembler

Sercel
Houston, Texas
07.2016 - 07.2020
  • Assembled mechanical components following detailed blueprints and specifications.
  • Conducted quality checks on finished products to ensure compliance with standards.
  • Operated assembly tools and equipment safely and efficiently during production runs.
  • Collaborated with team members to troubleshoot assembly issues in real-time.
  • Maintained a clean and organized work area to support safe operations.
  • Documented assembly processes for future reference and training purposes.

Correctional Officer

TDCJ
Brazoria, Texas
11.2013 - 05.2016
  • Supervised inmate activities and maintained order within the facility.
  • Conducted regular security checks to ensure inmate safety and compliance.
  • Responded to emergencies and managed crisis situations effectively.

Education

Certificate of Technical Studies - Electrical Tech

IntelliTec College
CO
05-2026

Skills

  • Electrical troubleshooting
  • Customer service
  • Team leadership
  • Assembly techniques
  • Quality assurance
  • Technical documentation

Timeline

Customer Service Representative

Wazobia
07.2022 - 03.2025

Electrical Assembler Lead

TMEIC
08.2020 - 07.2022

Mechanical Assembler

Sercel
07.2016 - 07.2020

Correctional Officer

TDCJ
11.2013 - 05.2016

Certificate of Technical Studies - Electrical Tech

IntelliTec College

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