TOTIANA BROWNER
Euless,TX
Summary
Enrollment, records, and workflow support professional with hands-on experience in application review, student outreach, data entry, and documentation control. Maintains organized processes in remote settings, resolves missing-information issues, and keeps activity updated in Salesforce. Adds customer issue resolution, market research, and email marketing experience that supports cross-functional work.
Overview
13
13
years of professional experience
Work History
Admissions Representative (Temporary)
Auguste Escoffier School of Culinary Arts
07.2026 - 10.2026
- Supported prospective-student process from first interview through application review, documentation, and enrollment steps.
- Gathered interview details and assessed needs, interests, and program fit to support prospective students' journey.
- Reviewed applications for accuracy and completeness, proactively following up on missing information to ensure timely processing.
- Maintained accurate records, paperwork, and data entry in compliance with school policy, regulatory rules, and accrediting standards.
- Used CRM system Salesforce to log student activity, keep notes current, review communications, and stay on schedule with appointments and daily tasks.
- Met enrollment goals and ranked among the team’s top enrollers.
- Remote.
Admissions Advisor
Ultimate Medical Academy
04.2024 - 04.2026
- Coordinated enrollment processes, including documentation, application review, and data entry in a fast-paced remote environment.
- Evaluated applications for accuracy and completeness and coordinated follow-up to obtain required information.
- Developed productive relationships with prospective students, effectively managing multiple priorities and deadlines.
- Consistently met enrollment budgets and ranked among the team's top enrollers.
- Organized and maintained timely records for enrollment and transfer requests, ensuring compliance with established policies and regulations.
- Worked in a remote environment to manage tasks effectively
Digital Marketing Intern
Denise Hair Studio
San Diego
01.2022 - 01.2024
- Supported email marketing campaigns by developing newsletters and promotional materials that significantly enhanced customer engagement.
- Crafted engaging email content and generated creative ideas to elevate customer interaction and reinforce brand presentation.
- Monitored social media trends, audience feedback, and emerging content ideas to support engagement strategies.
- Conducted market research and analysis to pinpoint customer preferences and trends, identifying key opportunities for targeted marketing strategies.
- Collaborated on branding initiatives and helped maintain cohesive visual guidelines across marketing materials.
Customer Service Associate
Dividend Finance
San Diego
08.2017 - 11.2021
- Resolved escalated issues and coordinated solutions, mitigating negative customer experiences and preventing potential account delinquency.
- Supported high-volume customer environment, ensuring accurate account records and detailed interaction notes to enhance service reliability.
- Maintained comprehensive documentation of customer interactions and account activity, facilitating accurate tracking and effective follow-through.
- Managed multiple priorities while maintaining service quality, accuracy, and timely resolution.
Customer Service / Claims Representative
State Farm
Dallas
04.2014 - 01.2017
- Processed high-volume claims and customer inquiries while maintaining strong performance and customer satisfaction metrics.
- Investigated and resolved high-volume, low-complexity inquiries, maintaining accurate records and adherence to established procedures.
- Verified coverage and payment information to support accurate claims outcomes.
- Coordinated with internal and external departments to streamline claims processing and enhance information flow.
- Trained new representatives on customer-service best practices and effective issue resolution techniques.
Education
High School Diploma -
Monte Vista High School
San Diego, CA06-2010
Skills
- Application & Records Review
- CRM & Database Management
- Data Entry & Documentation
- Compliance & Quality Control
- Administrative Coordination
- Process & Workflow Management
- Operations Support
- Project & Task Coordination
- Customer Experience
- Problem Resolution
- Market Research
- Email Marketing
Timeline
Admissions Representative (Temporary)
Auguste Escoffier School of Culinary Arts
07.2026 - 10.2026
Admissions Advisor
Ultimate Medical Academy
04.2024 - 04.2026
Digital Marketing Intern
Denise Hair Studio
01.2022 - 01.2024
Customer Service Associate
Dividend Finance
08.2017 - 11.2021
Customer Service / Claims Representative
State Farm
04.2014 - 01.2017
High School Diploma -
Monte Vista High School