Totianna Plummer
Harrisburg,SD
Summary
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Overview
13
13
years of professional experience
Work History
General Manager
Slim chickens
Sioux Falls
02.2022 - 08.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
General Manager of Operations
Qdoba Eats
Sioux Falls, South Dakota
06.2011 - 10.2022
- Developed and implemented operational policies and procedures to improve efficiency.
- Created and managed annual operating budget for the department.
- Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
- Provided strategic direction to staff members in order to maximize productivity.
- Coordinated with other departments to ensure successful delivery of services.
- Reviewed reports on operational performance metrics and identified areas of improvement.
- Managed training programs for new employees, including orientation and onboarding activities.
- Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
- Conducted regular meetings with department heads to review progress against goals and objectives.
- Recruited, hired, and trained new staff members according to organizational standards.
- Resolved escalated customer service issues in a timely manner.
- Analyzed data from surveys and focus groups to identify trends in customer feedback.
Education
High School Diploma -
Southeast Technical Institute
Sioux Falls, SD01-2008
Skills
- Business Development
- Business Administration
- Expense Control
- Advertising and marketing
- Schedule Management
- Customer Relationship Management
- Vendor Sourcing
- Staff Supervision
- Operations Oversight
- P&L Management
- Workflow Planning
- Sales
- Cross-functional team management
- Networking abilities
- Revenue and Market Expansion
- Staffing
Timeline
General Manager
Slim chickens
02.2022 - 08.2024
General Manager of Operations
Qdoba Eats
06.2011 - 10.2022
High School Diploma -
Southeast Technical Institute