Touccara Beamon
Grand Prairie,TX
Summary
Compassionate and dedicated individual seeking a position as a Funeral Director Assistant to provide exceptional support to bereaved families. Eager to leverage my strong communication skills and attention to detail to assist in creating meaningful memorial services while respecting the emotional needs of clients.
Overview
11
11
years of professional experience
Work History
Case Manager
McKesson
Irving, TX
10.2024 - Current
- Works in a fast-paced, high-volume contact center environment with a variety of product support programs, managing complex reimbursement issues.
- Work closely with healthcare providers and patients to assist with appeal management for claim denials.
- Review case outcomes to analyze and identify payment and denial trends, as well as key findings, for client reporting.
- Conduct benefit investigation.
- Ability to effectively respond to escalated issues and complex cases referred from other reimbursement employees or manufacturer representatives.
- Enter relevant information received from patients and Health care providers
Independent Business Owner
Master Stylist
Dallas, TX
03.2021 - Current
- Maintained accurate records of client visits, product sales and other activities in the salon.
- Ensured all supplies were stocked properly in order to provide efficient customer service.
- Greeted customers upon arrival at the salon and provided them with a positive experience.
- Applied appropriate techniques for achieving desired results based on individual needs.
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
Insurance Claims Specialist
McKesson
Irving, TX
11.2023 - 03.2024
- Ensured that customer data was kept confidential at all times in accordance with applicable laws and regulations.
- Communicated verification and authorization status updates to facilitate decision-making for patient admissions and insurance coverage.
- Ensuring all billable codes are covered by the payers and whether Prior Authorization or Pre-Determination is needed and by sending Preliminary benefits summaries to the providers.
- Stayed up to date on complex insurance regulations and performed other administrative support duties as needed.
- Verify documentations and eligibility of benefits..
Sr. STD Claims Manager
Cigna
Plano, TX
07.2015 - 03.2021
- Reviewed and approved complex claim settlements, making sure they were within policy guidelines.
- Resolved escalated customer issues by providing effective solutions in a timely manner.
- Prepared detailed reports on claim status and activities for management review.
- Collaborated with other departments to investigate potential coverage disputes or discrepancies.
- Maintained accurate records of all claim activities including payments, denials and appeals.
Underwriting Assistant
State Farm
Richardson, TX
08.2013 - 07.2015
- Assisted with new business processing, renewals, endorsements, cancellations and reinstatements.
- Maintained up-to-date knowledge of insurance regulations, best practices and industry trends.
- Prepared routine correspondence related to underwriting activities including letters of acceptance or rejection.
- Responded promptly to inquiries from internal departments regarding underwriting matters.
- Performed data entry functions to track information such as payments, account updates and customer interactions.
Education
Texas All-Lines Adjuster
03-2024
Associate of Applied Science -
Dallas Institute of Funeral Service
Dallas, TX05-2007
Personal Lines Property & Casualty
Skills
- Computer Literacy
- Time Management
- Critical Thinking
- Problem Solving
- Building Customer Loyalty
- Office Management Professional
- Resourceful and Reliable Worker
- Insurance Knowledge
- Documentation Skills
- Plan Benefit Verifications
- Benefit Verification
- Client Satisfaction
Timeline
Case Manager
McKesson
10.2024 - Current
Insurance Claims Specialist
McKesson
11.2023 - 03.2024
Independent Business Owner
Master Stylist
03.2021 - Current
Sr. STD Claims Manager
Cigna
07.2015 - 03.2021
Underwriting Assistant
State Farm
08.2013 - 07.2015
Texas All-Lines Adjuster
Associate of Applied Science -
Dallas Institute of Funeral Service
Personal Lines Property & Casualty
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