Tovia Gordon
Cedar Hill,TX
Summary
Experienced administrative support representative with training in various office administration tasks. Able to thrive under pressure and collaborate effectively within a team. Proven track record in handling phone calls, providing client information, and acting as a liaison between departments. Authorized to work in the US for any employer. Objective: Dedicated administrative professional with expertise in front desk operations, correspondence management, and customer support. Seeking an opportunity to contribute organizational and multitasking skills in a dynamic work environment.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Qlarant
02.2023 - Current
- Greet visitors, answer phones, and serve as a contact person for remote associates, customers, and field representatives
- Process correspondence, prepare presentations, and gather/summarize data
- Maintain file systems, arrange conference calls, and coordinate meetings
- Handle outgoing mail, manage supplies, and assist in scheduling and travel coordination.
Producer Support - Team
OneShare Health, LLC
12.2019 - Current
- Provide exemplary producer support, demonstrating active listening and resolving escalated inquiries
- Navigate company portals, manage outbound calls, and handle email inquiries
- Train new hires, adhere to protocols, and contribute to special projects.
Claims Processor
Mitchell International, Volt Solutions
04.2018 - 02.2019
- Evaluate medical claims, provide support, and ensure first contact resolution
- Key in bills for processing, work cases through Salesforce, and emphasize self-service options.
Patient Care Coordinator
Alliance RX Walgreens Prime
08.2017 - 04.2018
- Process orders and inquiries via various channels, ensuring timely responses
- Coordinate patient care, handle inbound/outbound calls, and maintain good patient relations
- Complete special handling duties and documentation tasks.
Education
High school diploma -
New Beginners Preparatory
Dallas, TXSkills
- Excellent customer service
- Organization and multitasking
- Attention to detail
- Insurance verification and medical billing
- Microsoft Excel and Salesforce proficiency
- Typing and analysis skills
- Customer support and hospitality
- Adjuster - All Lines June 2020 to October 2024
Accomplishments
- Certifications: Adjuster - All Lines
June 2020 to October 2024
Timeline
Administrative Assistant
Qlarant
02.2023 - Current
Producer Support - Team
OneShare Health, LLC
12.2019 - Current
Claims Processor
Mitchell International, Volt Solutions
04.2018 - 02.2019
Patient Care Coordinator
Alliance RX Walgreens Prime
08.2017 - 04.2018
High school diploma -
New Beginners Preparatory
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