Summary
Overview
Work History
Education
Skills
Timeline
Generic

Towanda Wallace

Oakland,CA

Summary

With over 10 years in the customer service field and working in a variety of industries; I have maintained 95% repeated customer business. I am looking forward to obtaining a position that will allow me to utilize my current skills and provide career growth and challenges.

Overview

13
13
years of professional experience

Work History

Delivery Driver

Spark
Oakland, CA
11.2025 - Current
  • Shop/ Pickup items for customers from various stores via Walmart on time
  • Practice safe defensive driving
  • Enable good customer service by keeping communication open, following directions, and paying attention to details

Mail Carrier

United States Postal Service
Baltimore, MD
04.2018 - 12.2020
  • Gathered mail and packages; organized them according to address for delivery
  • Delivered/ collected mail and packages on routes from collection boxes and homes

Certified Nursing Assistant

Homecare.com
Baltimore, MD
02.2019 - 01.2020
  • Worked in clients’ homes, assisting with activities for daily living (ADLs)
  • Prepared meals, light housekeeping, offered meds, helped with exercising, laundry, toileting, bathing, and transfers

Certified Nursing Assistant

Brightstar Care
Kensington, MD
01.2016 - 03.2016
  • Worked in clients’ homes, assisting with activities for daily living (ADLs)
  • Transported clients safely to and from appointments

Certified Nursing Assistant

Nursing Care Experts, Inc.
Towson, MD
10.2012 - 03.2016
  • Worked in clients’ homes or long-term medical facilities assisting with: bathing, toileting, meals, medication reminders, and companionship
  • Helped medical staff with patients experiencing memory care issues 1:1

Education

Phlebotomy Training Specialist -

NHA Certified Phlebotomist
El Cerrito, CA

Registered Health Care Assistant- HCA -

Alameda County Adult & Aging
Alameda County, CA

Theology Studies -

Jakes Divinity School/ Vanguard Southern University
Costa Mesa, CA

Certified MedTech -

Healthcare Pathways
Owings Mills, MD

Americans with Disabilities Act (ADA) training -

Forward Visions Inc.
Cockeysville, MD

Medical Assistant Diploma -

Fortis Institute College
Baltimore, MD

Nursing Assistant Certified -

The American Red Cross
Baltimore, MD

General Studies High School Diploma -

Patterson Senior High School
Baltimore, MD

Skills

  • Computer literate
  • Typing 40 WPM
  • Administered and recorded medications
  • Caregiving
  • Medical terminology
  • Injections
  • Capillary sticks
  • Venipuncture
  • Supervisory skills

Timeline

Delivery Driver

Spark
11.2025 - Current

Certified Nursing Assistant

Homecare.com
02.2019 - 01.2020

Mail Carrier

United States Postal Service
04.2018 - 12.2020

Certified Nursing Assistant

Brightstar Care
01.2016 - 03.2016

Certified Nursing Assistant

Nursing Care Experts, Inc.
10.2012 - 03.2016

Phlebotomy Training Specialist -

NHA Certified Phlebotomist

Registered Health Care Assistant- HCA -

Alameda County Adult & Aging

Theology Studies -

Jakes Divinity School/ Vanguard Southern University

Certified MedTech -

Healthcare Pathways

Americans with Disabilities Act (ADA) training -

Forward Visions Inc.

Medical Assistant Diploma -

Fortis Institute College

Nursing Assistant Certified -

The American Red Cross

General Studies High School Diploma -

Patterson Senior High School
Towanda Wallace