Summary
Overview
Work History
Education
Skills
Timeline
Generic

Towanda Womack Harper

Mobile

Summary

Dynamic Bakery Manager with extensive experience at Winn Dixie Warehouse, excelling in food management and customer service. Proven track record in increasing sales through innovative product displays and exceptional cake decorating skills. Adept at employee scheduling and inventory control, fostering a collaborative team environment to enhance operational efficiency.

Overview

26
26
years of professional experience

Work History

Bakery Mgr

Winn Dixie Warehouse
10.2007 - 04.2025
  • Assisted in creating unique and visually appealing displays for special occasions and seasonal promotions.
  • Delivered outstanding customer experiences by addressing concerns promptly and professionally, resulting in repeat business from satisfied patrons.
  • Collaborated with team members to ensure consistent product quality and adherence to company standards.
  • Maintained proper inventory levels by conducting regular stock checks and placing timely orders when necessary.
  • Streamlined workflow processes through effective organization and communication among team members.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Retained detailed knowledge of ingredient lists and allergen information, enabling confident response to customer inquiries regarding dietary restrictions or preferences.
  • Increased sales by recommending complementary items and promoting current specials to customers.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Trained new employees on bakery procedures, ensuring they quickly became productive contributors to the team.
  • Utilized creativity in designing custom cake orders that exceeded customer expectations while adhering to their specific requests.
  • Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
  • Participated in monthly team meetings to discuss strategies for improving bakery operations and providing input on potential opportunities for growth.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Inspected goods to establish accurate pricing and labeling.
  • Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Wrapped, boxed and weighed bakery department products.
  • Prioritized helping customers over completing other routine tasks in store.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Recommended complementary purchases to customers, increasing revenue.

Customer Service Mgr

Winn Dixie Warehouse
05.2005 - 09.2007
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
  • Performed routine equipment maintenance tasks such as cleaning mixers, ovens, or utensils to maintain optimal functionality and prevent potential hazards.
  • Provided support to other departments within the store as needed, fostering a collaborative work environment.
  • Improved bakery efficiency through effective time management and prioritization of tasks.
  • Consistently met or exceeded productivity goals while maintaining high-quality standards for all baked goods produced.
  • Offered immediate assistance and menu advice to guests, documented orders, and conveyed special requests to baker and assistants.

Bakery Associate

Winn Dixie Warehouse
01.1999 - 05.2005
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Maintained cleanliness and hygiene in bakery premises.
  • Maintained and controlled inventory of baked goods.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Introduced new display techniques that showcased products effectively, increasing visual appeal and driving sales growth.
  • Established and maintained relationships with suppliers to procure quality ingredients and equipment.
  • Guaranteed all baked goods were cooked according to customers tastes and needs.

Education

CMA - Medical Assistant

Remington College
Mobile, AL
10.2003

Advanced Diploma -

John L Leflore High School
Mobile, AL
05.1999

Skills

  • Order management
  • Employee scheduling
  • Supply ordering
  • Food management experience
  • Cost control
  • Expense tracking
  • Icing techniques
  • Cake decorating
  • Raw materials
  • Promotion planning
  • Safety sanitation
  • Baking equipment maintenance
  • Portion control
  • Pastry techniques
  • Expiration monitoring
  • Ingredient knowledge
  • Bakery operations
  • Food presentation
  • Supervisory experience

Timeline

Bakery Mgr

Winn Dixie Warehouse
10.2007 - 04.2025

Customer Service Mgr

Winn Dixie Warehouse
05.2005 - 09.2007

Bakery Associate

Winn Dixie Warehouse
01.1999 - 05.2005

CMA - Medical Assistant

Remington College

Advanced Diploma -

John L Leflore High School

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