Toya Houston
Cleveland
Summary
Administrative Assistant with extensive experience in optimizing office operations and customer service. Demonstrates exceptional organizational and problem-solving abilities, effectively managing multi-line phone systems and coordinating meetings to boost productivity. Skilled in identifying and resolving system issues, ensuring compliance, and enhancing service quality through innovative solutions
Overview
22
22
years of professional experience
Work History
Administrative Assistant
Cuyahoga County Board of DD
Cleveland
11.2023 - Current
- Managed daily team meetings, enhancing coordination and productivity.
- Resolved data discrepancies, improving service quality significantly.
- Identified system issues, minimizing errors and boosting efficiency.
- Maintained compliance through accurate data management and record-keeping
- Inputting and updating information in various systems.
- Answering phones, taking messages, handling emails and mail, and drafting correspondence.
- Managing office supplies, coordinating deliveries, and ensuring equipment is functioning properly.
- Utilized analytical skills to identify system issues, implementing solutions that significantly reduced errors and improved overall service quality
- Scheduled patient appointments and managed doctor's calendar efficiently.
- Organized patient records, ensuring confidentiality and easy access.
- Delivered excellent customer service and facilitated development of patient and clinician relationships.
- Coordinated with other practitioners on behalf of patients to transfer paperwork, set up tests and arrange specialist referrals
Administrative Assistant
Renaissance Behavioral Health
Cleveland
07.2021 - 11.2023
- Manage multi-line calls, ensuring clear communication and accurate message delivery.
- Maintain office supply levels, supporting seamless daily operations.
- Coordinate management meetings, maximizing time and resource efficiency.
- Implement administrative processes, enhancing overall office
- Completed required paperwork within anticipated timeframes.
- Arranged schedules and assignments for administrative team to handle workload demands.
- Coordinated hiring, onboarding and training for new staff.
- Insurance verification
- Liaised between different departments to ensure cohesive business operations.
Customer Service Representative
Cleveland Clinic
Brecksville
09.2020 - 07.2021
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Answered inbound calls to greet and assist customers with various needs and questions.
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- Navigated multiple systems to identify source of issue.
- Maintain patient charts, update medical records, and ensure HIPAA
- Process insurance claims, verify insurance coverage, and assist with billing inquiries.
- Maintain a clean and organized workspace, order supplies, and manage general office tasks.
Specimen Processor
Quest Diagnostics
Cleveland
02.2020 - 09.2020
- Prepared aliquots of specimens and transported to different departments.
- Followed collection and handling standards to expertly process specimens with minimal errors.
- Organized lab specimens, supplies and equipment to help team stay on-track
- Labeled and numbered specimens for accurate recordkeeping and blind testing.
- Unloaded, unpacked and routed incoming specimens by type to different staging areas for further processing.
- Kept lab space and equipment clean to prevent contamination with hazardous substances.
- Received, logged and assessed quality of specimens received.
- Prepared specimens for in-house testing and for transport to off-site to reference laboratories.
Dietary Aide
McGregor Nursing Home
Cleveland
06.2003 - 02.2020
- Inspected meals against dietary restrictions and quality standards.
- Prepared hot and cold meals with attention to safe food-handling standards.
- Established and maintained safe, friendly atmosphere for residents and guests.
- Served additional meals and snacks to maintain resident wellness and satiety.
- Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
- Set up trays and food service carts to deliver food to residents.
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines.
- Served food and beverage items to residents, meeting therapeutic diets.
- Stocked food and other supplies for main kitchen and units.
- Delivered snacks to nurse station for distribution to specific residents.
Education
Associate of Applied Business - Business Administration And Management
Cuyahoga Community College
Cleveland, OH08-2025
Skills
- Data analysis
- Project management
- Microsoft Excel
- Regulatory compliance
Timeline
Administrative Assistant
Cuyahoga County Board of DD
11.2023 - Current
Administrative Assistant
Renaissance Behavioral Health
07.2021 - 11.2023
Customer Service Representative
Cleveland Clinic
09.2020 - 07.2021
Specimen Processor
Quest Diagnostics
02.2020 - 09.2020
Dietary Aide
McGregor Nursing Home
06.2003 - 02.2020
Associate of Applied Business - Business Administration And Management
Cuyahoga Community College