Summary
Overview
Work History
Education
Skills
Timeline
Generic

TOYA ROBBINS

Luther,OK

Summary

Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.

Overview

14
14
years of professional experience

Work History

Ophthalmic Assistant & Surgery Coordinator

Edmond Regional Eye Associates
Edmond, OK
08.2022 - Current
  • Supported physicians with pre- and post-operative patient care and testing.
  • Coordinated all aspects of ophthalmic surgeries, including scheduling, insurance pre-authorization, and patient education.
  • Managed detailed EMR documentation and optimized clinic flow to reduce patient wait times.
  • Collaborated with administrative and clinical teams to ensure seamless surgical operations and compliance.

Customer Service Representative

Belgas
Oklahoma City, OK
08.2021 - 04.2023
  • Delivered responsive and knowledgeable customer service in a technical product environment.
  • Handled order processing, client inquiries, and issue resolution, leading to increased client retention.
  • Built strong customer relationships and supported sales with operational follow-through.

Ophthalmic Scribe

Epic Visions
Edmond, OK
08.2019 - 08.2021
  • Assisted physicians during eye exams by recording medical histories, findings, and treatment plans in real time.
  • Managed medical records and ensured accuracy in diagnostic and procedure documentation.
  • Initiated testing protocols and coordinated follow-up procedures.

Deputy Treasurer

McCurtain County Treasurer
Idabel, OK
10.2017 - 08.2019
  • Managed general ledger operations and prepared monthly and quarterly financial reports.
  • Reconciled bank accounts, processed tax payments, and ensured fiscal compliance with county policies.
  • Performed detailed account analysis and coordinated collections and reporting activities.

Owner / Operations Manager

Robbins Southeast Machine, Inc
Idabel, OK
11.2011 - 01.2018
  • Directed daily operations of manufacturing and service business, including HR, purchasing, and client management.
  • Negotiated vendor contracts, monitored inventory levels, and optimized cost structures.
  • Hired and trained staff, managed team schedules, and ensured on-time, high-quality project delivery.
  • Conducted financial reviews, set pricing models, and maintained profitability metrics.

Education

Associate of Science -

Southeastern State University
Idabel, OK
05-2015

Skills

  • EMR/EHR Systems
  • QuickBooks
  • Microsoft Office Suite
  • CRM Software
  • Conflict resolution
  • Customer relationship management

Timeline

Ophthalmic Assistant & Surgery Coordinator

Edmond Regional Eye Associates
08.2022 - Current

Customer Service Representative

Belgas
08.2021 - 04.2023

Ophthalmic Scribe

Epic Visions
08.2019 - 08.2021

Deputy Treasurer

McCurtain County Treasurer
10.2017 - 08.2019

Owner / Operations Manager

Robbins Southeast Machine, Inc
11.2011 - 01.2018

Associate of Science -

Southeastern State University

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