Bernadette Slappey
Columbus,USA
Summary
Experienced Pharmacy Care Associate /PCA and Custormer Service Agent, with a strong foundation in HIPAA compliance, medical terminology, and pharmacy operations. Skilled in managing prescription orders remotely, providing comprehensive patient support., Demonstrated commitment to safeguarding patient condentiality and privacy. Additionally, possess valuable medical data experience acquired through diverse roles in healthcare and customer service settings. Over 10 years working remotely.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Pharmacy Associate/ Prior Authorization Specialist
Broad Path
01.2024 - Current
Operations Specialist/Hybrid
First Credit Services
12.2019 - 01.2024
- Coordinate and optimize business operations as an Operations Specialist to ensure smooth and efficient functioning
- Analyze processes, improve systems, and ensure compliance with regulations
- Handle project management responsibilities
- Collaborate with teams to meet organizational goals
- Promoted to quality assurance program, resulting in a 25% decrease in errors and an increase in customer satisfaction scores
- Generated detailed reports outlining results and recommendations
- Educated employees on specific QA standards and confirmed maintenance of standards
- Implemented a customer feedback program that resulted in a 25% increase in customer satisfaction scores within the first six months
Customer Service Agent
Teleperformance
12.2015 - 12.2019
- Answered questions about transactions, balances, and payments
- Provided service to new and longstanding customers by attending closely to concerns and developing solutions
- Set up and activated customer accounts
- Resolved service and billing issues
Home Health Care Aid
RiverSide Place
02.2011 - 12.2015
- Administered medication as directed by physician
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
- Checked vital signs on daily basis and contacted supervisor regarding any patient health concerns or behavioral changes
- Completed entries in log books, journals and care plans to accurately document and report patient progress
QA and Customer Service Associate
West Corporation
02.2008 - 01.2011
Education
High School -
Bainbridge High School
Bainbridge, GA06.1993
Skills
- HIPAA Compliance
- Medical Terminology Proficiency
- Remote Prescription Management
- Operations Coordination
- Team Collaboration
- Quality Assurance
- Proficiency in handling medical data
Certification
- Quality Assurance Certification
- Pharmacy Care Associate Certificate
- Customer Service Certificate
- HIPAA Compliance
- Medical Terminology Proficiency
- Remote Prescription Management
- Operations Coordination
- Team Collaboration
- Quality Assurance
- Proficiency in handling medical data
Timeline
Pharmacy Associate/ Prior Authorization Specialist
Broad Path
01.2024 - Current
Operations Specialist/Hybrid
First Credit Services
12.2019 - 01.2024
Customer Service Agent
Teleperformance
12.2015 - 12.2019
Home Health Care Aid
RiverSide Place
02.2011 - 12.2015
QA and Customer Service Associate
West Corporation
02.2008 - 01.2011
High School -
Bainbridge High School