Hi, I’m
Toya Smith
Portsmouth,VA
Summary
Driven Assistant Manager at Green Clean Express Wash with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in money handling and fostering team motivation, I've significantly improved service quality and efficiency. Expert in retail operations and customer relations, my strategic approach has contributed to business growth and a positive work environment.
Overview
6
years of professional experience
Work History
Green Clean Express Wash
Assistant Manager
06.2021 - Current
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Instacart
Instacart Shopper
02.2019 - 05.2021
Job overview
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Worked productively with customers to meet order requirements and service expectations.
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
- Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
- Demonstrated excellent problem-solving skills when addressing customer concerns or issues during the shopping process.
- Greeted customers.
Education
Empire Beauty School, Virginia Beach, VA
from Cosmetology
12.2025
Deep Creek High, Chesapeake, VA
High School Diploma
06.2010
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Retail Operations
- Marketing knowledge
- Sales Strategies
- Customer Service
- Computer Skills
Timeline
Assistant Manager
Green Clean Express Wash
06.2021 - Current
Instacart Shopper
Instacart
02.2019 - 05.2021
Empire Beauty School
from Cosmetology
Deep Creek High
High School Diploma
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