Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Toya Ward

Champaign,IL

Summary

Critical thinking professional with talents in validating workflows, maintaining a knowledge of Epic updates and sharing best practices with management. Thorough and accurate Revenue Cycle Analyst with 10 plus years of experience. A reliable Revenue Cycle Analyst known for successfully handling various tasks in deadline-driven environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Revenue Cycle Analyst - Consultant

Oxford Resources
07.2023 - Current
  • Managed effort of software and hardware upgrades and deployment of new services and products.
  • Performed on-site and in-house bench-scale testing, data analysis and reports.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs.
  • Offered input for complex documents to support client-ready final versions.

Epic Application Analyst III

Mount Sinai
01.2022 - 07.2023
  • Worked with operations and IT leadership to evaluate complex business requirements and processes.
  • Offered system knowledge and guidance to operations in analyzing issues and resolutions.
  • Provided support and guidance in team settings.
  • Analyzed technical problems with high accuracy and attention to detail.
  • Served as role model for mentees by demonstrating strong values and ethical standards.

Revenue Cycle System Analyst

Carle Foundation Hospital
01.2013 - 01.2022
  • Contributed to development, support, and resolution of issues within Epic hospital billing software.
  • Applied analytical, critical thinking and problem-solving skills to fulfill requests for financial information.
  • Provided customer service to fellow employees and external vendors.

Customer Service Representative Lead

Carle Foundation Hospital
01.2012 - 01.2013
  • Performed quality control on outgoing correspondence and representatives incoming calls.
  • Provided representatives with feedback on phone calls and outgoing correspondence.
  • Reviewed accounts, sent billing inquires and took payments on accounts.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.

Education

BS in Information Technology -

Capella University
Minneapolis, MN
01.2022

AAS degree in Office Professional -

Parkland College
Champaign, IL
01.2009

Skills

  • Skilled in Epic Hospital Billing
  • Revenue Cycle Analysis
  • Troubleshooting
  • Revenue Cycle Solutions
  • Problem Solving
  • Time Management
  • Variance Analysis

Certification

  • Epic Resolute Hospital Billing Administration, 2014-01-01, Present
  • Epic Resolute Hospital Billing Contracts Administration, 2022-01-01, Present

Timeline

Revenue Cycle Analyst - Consultant

Oxford Resources
07.2023 - Current

Epic Application Analyst III

Mount Sinai
01.2022 - 07.2023

Revenue Cycle System Analyst

Carle Foundation Hospital
01.2013 - 01.2022

Customer Service Representative Lead

Carle Foundation Hospital
01.2012 - 01.2013

BS in Information Technology -

Capella University

AAS degree in Office Professional -

Parkland College

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Toya Ward