Summary
Overview
Work History
Education
Skills
Timeline
Generic

Toyella Massie

Seagoville

Summary

Dynamic Director of Operations with expertise in logistics coordination, vendor management, and compliance oversight. Proven track record in enhancing service delivery and improving operational efficiency.

Overview

13
13
years of professional experience

Work History

Director of Operations

Massie’s Greater Good Foundation
Corsicana
08.2021 - Current
  • Coordinated logistics for community outreach events and volunteer programs.
  • Developed training materials for staff to improve service delivery standards.
  • Managed vendor relationships to ensure quality supplies and services for operations.
  • Oversaw compliance with regulations and policies in all operational activities.

Customer Service Representative

JPay
Dallas
06.2017 - 12.2021
  • Assisted customers with inquiries about services and account management.
  • Processed transactions efficiently using JPay's electronic payment systems.
  • Resolved customer complaints to maintain satisfaction and loyalty.

Operations Coordinator

Russel Stover Candies
Corsicana
04.2013 - 11.2016
  • Coordinated daily operations for production schedules and inventory management.
  • Managed communication between departments to ensure smooth workflow.
  • Developed and implemented process improvements to enhance efficiency.

Education

Some College (No Degree) - Child Development

Navarro College
Corsicana, TX

Skills

  • Operations management
  • Compliance oversight
  • Vendor management
  • Process improvement
  • Customer relationship management
  • Logistics coordination
  • Inventory management
  • Performance analysis
  • Team leadership
  • Problem solving
  • Effective communication
  • Strategic planning
  • Time management
  • Decision making
  • Operations oversight
  • Operational efficiency
  • Strategic planning and execution
  • Leadership training

Timeline

Director of Operations

Massie’s Greater Good Foundation
08.2021 - Current

Customer Service Representative

JPay
06.2017 - 12.2021

Operations Coordinator

Russel Stover Candies
04.2013 - 11.2016

Some College (No Degree) - Child Development

Navarro College

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Toyella Massie