Toyia Holmes
Baton Rouge,LA
Summary
Effective Unit Secretary with superior expertise in patient privacy protocols and nursing unit operations. Well-versed in incoming call management and patient database updates demonstrated over 11 years of related experience.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
Heitage Manor Nursing Rehabilitation LLC
09.2022 - 06.2023
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
Ward Clerk
Carrington Place Of Baton Rouge
02.2019 - 08.2022
- Organized paperwork for doctors, nurses and patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Filled out records, staffing sheets and patient documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Processed lab paperwork and requests according to physicians' orders.
- Stored and retrieved permanent records on daily basis.
Unit Secretary
Ochsner Medical Center
12.2016 - 02.2019
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Provided information for patient admissions and discharges to foster timely processing.
- Maintained current and accurate medical records for patients.
- Executed administrative duties to facilitate unit tasks and meet team goals.
Patient Care Technician
Sterling Place Nursing Home
09.2013 - 12.2016
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Unit Secretary
Ollie Steele Burden Manor
05.2011 - 06.2013
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Processed lab paperwork and requests according to physicians' orders.
- Enhanced office productivity by handling high volume of callers per day.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Education
Associate Degree In Nursing - Medical Assisting
Camelot College
Baton Rouge, LA03.2014
Skills
- HIPAA Compliance
- Sliding Scale Determination
- Demographics Information
- Interpreting Physician Orders
- Customer Service
- Reminder Calls
- Call Transfers
- Word Processing
- Medical Insurance
- Investigate Complaints
- Payment Collection
- 50 WPM Typing Speed
- Punctual and Hardworking
- Patient Appointment Management
- Appointment Scheduling
- Recording Histories
- Patient Admitting
- Chart Pulling
- Patient Account Reviews
- Multi-Line Telephone Systems
- Telephone Triage
- Patient Registration
Timeline
Patient Service Representative
Heitage Manor Nursing Rehabilitation LLC
09.2022 - 06.2023
Ward Clerk
Carrington Place Of Baton Rouge
02.2019 - 08.2022
Unit Secretary
Ochsner Medical Center
12.2016 - 02.2019
Patient Care Technician
Sterling Place Nursing Home
09.2013 - 12.2016
Unit Secretary
Ollie Steele Burden Manor
05.2011 - 06.2013
Associate Degree In Nursing - Medical Assisting
Camelot College
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