Toylean Denise Gholston
Wichita,KS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Fanuiel
Wichita, KS
12.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
Customer Service Representative
American Freight Furniture And Mattress
Wichita, KS
03.2018 - 06.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Speedy Cash
Wichita, KS
01.2017 - 11.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Certicate - Composite
Wichita Area Technical College
Wichita, KSGED -
Metro Midtown
Wichita, KS02.2003
Skills
- Issue and Complaint Resolution
- Call Documentation
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- Order and Refund Processing
- Upselling Products and Services
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Inbound and Outbound Calling
- Time Management
- Composite
Certification
- composite Training - 2017
- certified nurse assistant
Timeline
Customer Service Representative
Fanuiel
12.2020 - Current
Customer Service Representative
American Freight Furniture And Mattress
03.2018 - 06.2020
Customer Service Representative
Speedy Cash
01.2017 - 11.2018
Certicate - Composite
Wichita Area Technical College
GED -
Metro Midtown
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