Hi, I’m
Toyneka Walden
Siler City,NC
Summary
Accomplished professional with a proven track record at National Telecommuting Institute, enhancing survey completion rates and customer loyalty through expert interviewing techniques and empathetic customer service. Skilled in Microsoft Office and adept at problem-solving, I excel in high-stress situations, significantly improving departmental productivity and customer engagement.
Overview
5
years of professional experience
Work History
National Telecommuting InstituteNevada, MO
Phone Interviewer
10.2023 - Current
Job overview
- Fostered a positive work environment through collaboration efforts with coworkers highlighting teamwork as a key factor in achieving success.
- Assisted team members by sharing best practices on interview techniques, leading to increased productivity across the department.
- Streamlined data entry processes for improved efficiency in updating customer information and survey results.
- Gathered valuable market research data by conducting telephone surveys and questionnaires with diverse demographics.
- Boosted survey completion rates through establishing rapport with respondents and maintaining professional communication.
AloricaGreensboro, NC
Customer Service Representative
04.2021 - 08.2023
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Guilford Technical Community CollegeJamestown, NC
Associates from Criminal Justice
Skills
Interviewing Clients
Empathy Display
Questioning techniques
Customer communications
Customer Service
Problem-Solving
Problem-solving abilities
Multitasking
Excellent Communication
Customer Engagement
Inbound and outbound calls
Microsoft Office
Professionalism
Payment Processing
Professional Demeanor
Script Reading
Timeline
Phone Interviewer
National Telecommuting Institute
10.2023 - Current
Customer Service Representative
Alorica
04.2021 - 08.2023
Guilford Technical Community College
Associates from Criminal Justice