Tracey Armstrong
Dover,Delaware
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Highly skilled management professional with over 11 years combination of education, transportation and operation management. Extensive Knowledge with railroad safety and expertise with the BLET, SMART-UTU, and TCU operating agreements. Safety Incident Response Team Member. NORC, CSX, NS operating rules qualified. Passenger Conductor Certified, FRA/CFR Code, derailment/ Injury investigation, customer service and crew management background. .
Overview
11
11
years of professional experience
11
11
years of post-secondary education
7
7
Certifications
Work History
CTE Teacher
Dover Middle School Campus
8 2023 - Current
- Develop strategies in specialized setting to foster student independence, academic performance and appropriate behavior
- Utilize best practices in instructional plans and strategies
- Perform non-instructional responsibilities
- Perform duties and prepare reports as necessary
- Utilize approved district technology and databases to enhance instruction
- Work cooperatively with Building- and District-Level Administration
- Plan and implement individual programs to address student needs
- Participate in professional meetings (parent/student conferences, department meetings, faculty meetings, etc.)
- Complete educational reports and records as required
- Work collaboratively with CTE colleagues to address student needs
- Track and monitor assessment results in order to regularly refine teaching practices and design differentiated lesson plans.
- Evaluated student progress with data-driven assessments, adjusting instruction methods accordingly to optimize results
Trainmaster-Transportation
Amtrak
2018.09 - 2021.11
- Provide leadership, mentoring and guidance to train service crews
- Oversee operations, in coordination with Road Foreman, to ensure compliance with all regulations
- Co-managed Crew base with Road Foreman, to ensure all bulletins, equipment, postings, etc
- Adhere to regulations
- Manage employees for compliance with regulations and operating practices, and initiate action for non-compliance in consistent and fair manner
- Manage employees and train operations to optimize OTP and recommend ideas to improve performance
- Respond to service disruptions in area of responsibility; handle promptly and provide necessary written and verbal reports
- Interview, select and manage new-hire train service crew and ensure employees receive proper training and support
- Maintain employee records, conduct efficiency tests and ensure compliance
- Manage crew base budget for train service crews, provide information on variances, minimize overtime and ensure goals are achieved
- Conduct train service crew revenue audits
- Documenting and reporting training to ensure compliance
- Manage crew base budget for train service crews, provide information on variances, minimize overtime and ensure goals are achieved.
- Reduced overtime expenses by optimizing staff rotations and implementing effective time-management strategies among team members
- Inspected locomotives and rail cars for necessary maintenance before, during and after long routes and for regular maintenance requirements
- Conducted thorough investigations into accidents or incidents, implementing corrective actions to prevent future occurrences
- Checked tickets and passenger information to verify payment, destinations and special considerations
Amtrak Management Trainee Program
2017.06 - 2018.09
- Assistant General Foreman – Oversee mechanical work associated with Amtrak’s Acela, Northeast Regional and Long-Distance trains by working in mechanical facilities
- Work with mechanical teams maintaining trains for strong, reliable performance
- Road Operations Department managing Conductors
- Trainmasters work closely with Engineering Staff to assure trains run safely and according to FRA guidelines
- Assistant Manager of Train Operations – Control Center responsible for managing train movement on Northeast Corridor
- Work with train dispatchers to assure safe movement and scheduling of trains on Northeast Corridor
- Assistant Station Manager – Oversee station operations to assure a safe and enjoyable customer experience
- Coordinate station functions, such as Ticketing, Baggage, Red Cap Service and Acela Lounge to make travel seamless for customers
- Engineer, Track – Assist with tasks related to maintenance standards, FRA compliance, track survey and design, rail defect testing, vegetation control, and project management
- Assistant Crew Base Manager – Manage Conductors, Onboard Services staff, and Engineers, reporting, and obtaining new information for relevant to their jobs.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement and professional development
Crew Management Representative (CNOC)
2013.03 - 2017.06
- Responsible for coordinating day-to-day T&E crew management dispatcher functions with team of crew dispatchers assigned during their assigned shift
- Provided information regarding assignments and hours and call crew employees to ensure staffing requirements are fulfilled for T&E positions
- Deal directly with crew employees, field management personnel, crew base support personnel and labor representatives throughout tour of duty
- Ensure compliance with all railroad rules and regulations for safety, operations and Federal Railroad Administration (FRA)
- Monitor and direct movements of trains
- Complete reports, process data and perform other duties.
Education
MS - Business Administration (MBA), Management of Transportation Systems
American Public University
Charles Town, West Virginia 2023.04 - 2027.05
Bachelor of Arts - Mass Communications
Delaware State University
Dover, Delaware 2005.08 - 2012.05
Skills
Excellent Communication
undefinedCertification
Delaware Initial Teacher License
References
Available Upon Request
Timeline
MS - Business Administration (MBA), Management of Transportation Systems
American Public University
2023.04 - 2027.05
Trainmaster-Transportation
Amtrak
2018.09 - 2021.11
Amtrak Management Trainee Program
2017.06 - 2018.09
Crew Management Representative (CNOC)
2013.03 - 2017.06
Bachelor of Arts - Mass Communications
Delaware State University
2005.08 - 2012.05
CTE Teacher
Dover Middle School Campus
8 2023 - Current
Delaware Initial Teacher License
Passenger Conductor Certified
NORC Operating Rules Qualified
CSX Operating Rules Qualified
NS Operating Rules Qualified
Observer Amtrak / Safe2Safer
Crew Management Representative Dispatcher
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