Tracey Burns
Watertown,WI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Owner/Operator Trucking Company
Burns 5.0 Transport LLC
08.2017 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
Transportation Manager
Indian River Transport
02.2014 - 07.2017
- Maintained compliance with all regulations, avoiding fines and penalties for the organization.
- Managed a team of drivers, providing support and guidance to improve performance and productivity.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Increased transportation efficiency by optimizing routing and scheduling processes.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Transportation Driver
United Liquid Waste Recycling
04.2006 - 01.2015
- Coordinated efficient routes to avoid delays and optimize schedules.
- Demonstrated excellent time management skills, consistently meeting tight deadlines and maintaining punctuality for all scheduled routes.
- Enhanced customer satisfaction by providing timely and professional transportation services.
- Communicated effectively with customers regarding shipment statuses, delays, or any other pertinent information.
- Adhered to traffic laws while navigating various weather conditions, maintaining a clean driving record throughout tenure.
- Performed thorough pre-and post-trip vehicle inspections to ensure proper function and safety of equipment.
- Maintained excellent safety record with strict adherence to company policies and regulations.
Education
High School Diploma -
Johnson Creek High School
Johnson Creek, WI06.1993
Skills
- Operations Management
- Documentation And Reporting
- Hiring
- Business Planning
- Mechanical Knowledge
- ServSafe Certified
- Clean MVR
- Class A Commercial Driver's License
- Customer Relations
- Customer Service
- Relationship Building
- Teamwork and Collaboration
Timeline
Owner/Operator Trucking Company
Burns 5.0 Transport LLC
08.2017 - Current
Transportation Manager
Indian River Transport
02.2014 - 07.2017
Transportation Driver
United Liquid Waste Recycling
04.2006 - 01.2015
High School Diploma -
Johnson Creek High School
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