Tracey Burriss
Proctorville,Ohio
Summary
Detail-oriented administrative assistant with experience supporting HR, university departments, and scheduling operations. Skilled in calendar coordination, invoice processing, travel arrangements, and customer service. Known for keeping offices organized, handling sensitive information, and responding to requests with accuracy.
Overview
40
40
years of professional experience
Work History
Administrative Assistant
Marshall University - Anthropology/Sociology
Huntington, West Virginia
04.2024 - Current
- Coordinated course schedules for department staff to optimize class availability.
- Managed Anthropology/Sociology office correspondence for faculty and students.
- Planned special events by arranging catering, securing venues, and ordering promotional materials to ensure successful execution.
- Supported event planning for departmental gatherings.
- Directed inquiries to appropriate Marshall University contacts.
- Monitor inventory and order supplies for the department.
- Collected and sorted incoming mail for the department.
- Ensured efficient operation of copier.
Administrative Assistant
Marshall University - Human Resources
Huntington, West Virginia
10.2017 - 04.2024
- Supported HR department with employee records, onboarding, and daily administrative tasks.
- Prepared new hire packets and policy acknowledgments to streamline onboarding process.
- Processed new hire paperwork, ensuring accuracy of data entry into the HRIS system.
- Maintained confidential personnel files and updated employee data in HR systems.
- Organized and maintained employee personnel files, ensuring compliance with data security standards.
- Processed HR requests, correspondence, and routine documentation with accuracy.
- Provided administrative support for HR projects and initiatives.
- Maintained employee records in compliance with state and federal regulations.
- Managed confidential employee information with discretion and integrity.
- Updated HR databases with employee changes in position, salary, and personal information.
- Performed background checks on potential candidates prior to extending offers of employment.
- Processed, verified and maintained personnel-related documentation.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Organized company-wide events, including team buildings and annual parties.
Administrative Assistant - COHP
Marshall University
Huntington, West Virginia
10.2016 - 10.2017
- Managed calendars and meeting schedules for Marshall University department leadership.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Coordinated travel arrangements and reimbursements following university procedures.
- Processed invoices, purchase orders, and expense documentation for Marshall University.
- Handled incoming calls and directed callers to appropriate department or employee.
- Assisted students, staff, and visitors with office questions and requests.
- Ensured efficient operation of office equipment.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Retail Store Management
Various
Various
05.1987 - 06.2016
- Managed daily store operations across various retail locations.
- Monitored inventory, merchandising, and stockroom organization.
- Coordinated promotions, pricing, and in-store displays.
- Enforced safety standards and maintained clean sales floors.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Built and maintained strong working relationships with team members.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Organized merchandise displays according to seasonal promotions or special events.
- Handled cash register transactions accurately while providing excellent customer service.
- Boosted company sales by developing and implementing strategic marketing approaches.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term careers.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Collaborated with outside vendors to coordinate promotional activities and events in-store.
- Monitored employee performance and provided feedback on a regular basis.
- Conducted regular meetings with staff members to discuss performance issues or new initiatives.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Updated and maintained store signage and displays.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored progress by establishing plans, budgets and measuring results.
Scheduler
Home Health Agency
Stuart, Florida
01.1995 - 01.1999
- Coordinated home health visit schedules for nurses, aides, and patients.
- Managed daily staffing changes to ensure optimal coverage for home health agency.
- Updated scheduling records in agency systems for patient care visits.
- Rescheduled appointments after cancellations, callouts, and patient requests.
- Matched staff assignments with client needs and service locations.
- Maintained accurate calendars for home health service delivery.
- Tracked schedule changes and relayed updates to agency teams.
- Directed team members to specific tasks aligned with their skills. to appropriate personnel based on their skill level and availability.
- Coordinated with other departments regarding resources needed for specific projects.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
Education
High School Diploma -
Fairland Hight School
Proctorville, OH05-1987
Some College (No Degree) - Psychology
Ohio University
Athens, OHSkills
- HRIS data entry
- Calendar management
- Invoice processing
- Travel arrangements
- Event planning
- Records management
- Document management
- Data entry
- Inventory management
- Office communication
- Customer service
Timeline
Administrative Assistant
Marshall University - Anthropology/Sociology
04.2024 - Current
Administrative Assistant
Marshall University - Human Resources
10.2017 - 04.2024
Administrative Assistant - COHP
Marshall University
10.2016 - 10.2017
Scheduler
Home Health Agency
01.1995 - 01.1999
Retail Store Management
Various
05.1987 - 06.2016
High School Diploma -
Fairland Hight School
Some College (No Degree) - Psychology
Ohio University