Tracey Cook
Portsmouth,VA
Summary
Dynamic Store Manager with a proven track record at 7-11, excelling in inventory management and customer service. Enhanced store presentation and optimized sales through innovative merchandising strategies, resulting in increased revenue. Strong team leader with outstanding communication skills, dedicated to training and mentoring staff for exceptional performance.
Overview
14
14
years of professional experience
Work History
Store Manager
7-11 Convenience Store
06.2023 - Current
- Developed and implemented efficient inventory management processes to reduce stock discrepancies.
- Trained and mentored team members on customer service protocols and operational procedures.
- Enhanced store presentation through effective merchandising strategies, improving customer engagement.
- Monitored daily sales trends to optimize product placement and promotions for increased revenue.
- Ensured compliance with health and safety regulations to maintain a safe shopping environment.
- Coordinated team schedules to ensure adequate staffing during peak hours, enhancing service levels.
- Conducted regular audits of cash handling procedures to maintain accurate financial records.
- Led initiatives to improve operational efficiency, resulting in streamlined workflows and reduced costs.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
Assistant Store Manager
Millers
03.2019 - 06.2023
- Led daily store operations, ensuring adherence to company policies and standards.
- Mentored staff on customer service excellence and sales techniques.
- Implemented inventory management practices, reducing stock discrepancies.
- Analyzed sales data to identify trends and adjust merchandising strategies.
Office Manager
Cooks Repair Service
01.2012 - 03.2020
- Streamlined office operations by implementing efficient scheduling and resource allocation strategies.
- Coordinated communication between teams to enhance workflow and project completion timelines.
- Developed and maintained filing systems, ensuring easy access to important documentation.
- Managed vendor relationships, negotiating contracts to optimize service quality and costs.
Education
General Studies
Midlands Technical College
West Columbia, SCSkills
- Team motivation
Problem-solving
Customer relations
Multitasking and organization
Store operations
Customer service management
Training and mentoring
Store opening and closing
Team leadership
Friendly and positive
Outstanding communication skills
Team leadership and coaching
Inventory management
Store merchandising
Cash management
Retail inventory management
Shift scheduling
Employee training
Inventory control
POS systems
Goals and performance
Team motivation
Timeline
Store Manager
7-11 Convenience Store
06.2023 - Current
Assistant Store Manager
Millers
03.2019 - 06.2023
Office Manager
Cooks Repair Service
01.2012 - 03.2020
General Studies
Midlands Technical College