Tracey Dominick
New Orleans ,LA
Summary
Dynamic customer service professional with experience at Alorica, adept at resolving inquiries and enhancing customer loyalty through active listening and problem resolution. Proven ability to train staff and manage high-stress situations effectively, utilizing critical thinking and data entry skills to improve service quality and operational efficiency.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Alorica
03.2023 - 02.2026
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Demonstrated adaptability by quickly learning new software systems and protocols.
- Assisted with training new team members on customer service best practices.
- Managed high-volume calls while maintaining professionalism and accuracy in information delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Paraprofessional
First Line
07.2023 - 01.2025
- Supported classroom activities by assisting teachers with lesson plans and instructional materials.
- Provided individualized support to students, enhancing their learning experiences and engagement.
- Assisted in maintaining a positive classroom environment through effective behavior management strategies.
- Collaborated with educators to implement tailored strategies for diverse learning needs of students.
- Monitored student progress and communicated insights to teachers for enhanced instructional planning.
- Participated in training sessions to refine skills in special education support and classroom management techniques.
Security Officer
Allied Universal Security Services
10.2022 - 05.2024
- Monitored premises to prevent unauthorized access and ensure safety protocols were followed.
- Conducted regular security patrols to identify and resolve potential hazards.
- Assisted in emergency response procedures, maintaining composure under pressure.
- Documented incidents accurately in daily reports for management review.
- Trained new staff on security procedures and emergency protocols for efficient operations.
- Implemented improvements in surveillance practices to increase overall site safety.
Sales Associate
Walmart
10.2020 - 09.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Organized merchandise displays to optimize sales and maintain store aesthetics.
- Processed transactions efficiently using point-of-sale systems to ensure customer satisfaction.
- Collaborated with team members to achieve daily inventory management goals.
- Executed markdowns and promotions accurately, contributing to overall store profitability.
Lead Server
Centerplate, A Sodexo
01.2019 - 03.2022
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed multiple tables, maintaining high standards of service efficiency.
- Assisted in training new servers on menu offerings and company policies.
- Maintained cleanliness and organization of dining area and service stations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
McDonough 35
2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Call center experience
- Complaint handling
- Microsoft Excel
- Payment processing
- Scheduling
- Staff training
- Live chat support
Timeline
Paraprofessional
First Line
07.2023 - 01.2025
Customer Service Representative
Alorica
03.2023 - 02.2026
Security Officer
Allied Universal Security Services
10.2022 - 05.2024
Sales Associate
Walmart
10.2020 - 09.2023
Lead Server
Centerplate, A Sodexo
01.2019 - 03.2022
High School Diploma -
McDonough 35