TRACEY DRAKE
Program Manager
Montgomery,TX
Summary
Agile servant leader with 21+ years robust experience in planning, management, and successful delivery of both product and personnel systems. Provides solution-focused team guidance and advocacy with effective and direct communication. Passionate and thorough problem solver and change agent, comfortable interacting with all levels of stakeholders through any challenge. Effective facilitator and dynamic team leader!
Overview
21
21
years of professional experience
10
10
years of post-secondary education
2
2
Certificates
Work History
Program Manager
United States Air Force
Travis AFB, CA
06.2013 - 08.2017
- Planned and facilitated numerous cross-functional events and projects using both Waterfall and Agile approaches
- Coordinated resources and third party vendors for successful Systems program deliverables and $2M renovation project
- Managed communication flow and transparency between C-suite, stakeholders, and teams varying in size from 5 to 450
- Managed and supervised administrative and daily program operations, complying with policies and regulations
Operations Manager
United States Air Force
Various Locations, CO, TX, CA
04.2003 - 06.2013
- Enforced privacy and information security and developed benchmark processes as facility HIPAA Program Officer
- Developed strong rapport with all levels of stakeholders while applying empirical strategies for change and improvement
- Worked in matrix management environment with oversight of division level managers, operations, human resources, safety and compliance.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Program Assistant
United States Air Force
San Antonio, TX
05.1996 - 04.2003
- Supported planning and coordination of numerous social services programs and associated activities
- Managed effective program outreach plans with strategic use of speakers and tours to enhance community engagement and increase participant numbers
- Offered technical support and troubleshot issues to enhance office productivity
- Gathered information and entered details into computer tracking spreadsheets, documents and databases
Education
Master of Science - Project Management
Golden Gate University
San Francisco, CA 01.2022 - Current
Master of Science - Human Resource Management
Golden Gate University
San Francisco, CA 01.2021 - 12.2021
Master of Arts - Organizational Leadership
Brandman University
Walnut Creek, CA 02.2015 - 05.2016
Bachelor of Science - Criminal Justice/Victim Advocacy/Psychology
Brandman University
Walnut Creek, CA 10.2017 - 08.2020
Bachelor of Science - Sociology/Criminology
Colorado State University
Pueblo, CO 09.2004 - 06.2007
Associate of Applied Science - Mental Health
Community College of The Air Force
Montgomery, AL 01.2004 - 05.2005
Skills
Team Building
Performance monitoring
Documentation proficiency
Team leadership and direction
Policy and procedure improvements
Budget coordination
Timeline
Certified Scrum Master
07-2022
Project Management Graduate Certificate
04-2022
Master of Science - Project Management
Golden Gate University
01.2022 - Current
Master of Science - Human Resource Management
Golden Gate University
01.2021 - 12.2021
Bachelor of Science - Criminal Justice/Victim Advocacy/Psychology
Brandman University
10.2017 - 08.2020
Master of Arts - Organizational Leadership
Brandman University
02.2015 - 05.2016
Program Manager
United States Air Force
06.2013 - 08.2017
Bachelor of Science - Sociology/Criminology
Colorado State University
09.2004 - 06.2007
Associate of Applied Science - Mental Health
Community College of The Air Force
01.2004 - 05.2005
Operations Manager
United States Air Force
04.2003 - 06.2013
Program Assistant
United States Air Force
05.1996 - 04.2003
Certification
Project Management Graduate Certificate