Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracey Duckett

Glen Burnie,MD

Summary

Driven Senior Intake Coordinator with a proven track record at Optum, with over 20 years of home infusion experience, adept in insurance verification and delivering exceptional customer service. Excelled in streamlining processes, enhancing patient onboarding efficiency and fostering strong relationships with healthcare professionals. Demonstrates unparalleled attention to detail and problem-solving abilities, ensuring seamless coordination of patient care services.

Overview

5
5
years of professional experience

Work History

Senior Intake Coordinator

Optum
Columbia, MD
05.2019 - Current

Pulled referrals from the hospital data bases and fax que, completed the data entry in the computer, collaborated with hospital case managers, doctor offices and Optum liaisons to bring patients on service, communicated with referral sources on a ongoing basis when needed quoting them patients benefits for services needed, worked with nursing to staff the initial start of care, worked with the pharmacists to assure we had all the correct orders for patients therapy, screened patients and went over benefits, collected copays and coinsurance's, typed up all consents forms, and set up the initial deliveries

Education

No Degree - Business

Howard Community College
Columbia, Md

Skills

  • Insurance Verification
  • Follow-up skills
  • Multi tasking
  • Great customer service
  • Decision-Making
  • Attention to Detail
  • Problem-solving abilities
  • Professionalism

Timeline

Senior Intake Coordinator

Optum
05.2019 - Current

No Degree - Business

Howard Community College
Tracey Duckett