Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracey French

Lexington,TN

Summary

Dynamic Bar Manager with proven expertise at Ricochet Bar, excelling in customer service and staff training. Enhanced guest satisfaction through effective conflict resolution and innovative event coordination. Skilled in inventory management and vendor relations, fostering a welcoming atmosphere that increased repeat business and community engagement.

Overview

29
29
years of professional experience

Work History

Bar Manager

Ricochet Bar
Jackson, TN
05.2018 - 07.2025
  • Bartending
  • Handling of all money
  • Nightly and weekly deposits
  • Handling of all change needed and accessible to other employees
  • Handling of all supplies needed (all food, cleaning supplies, non alcoholic beverages)
  • Handling all orders from alcohol supplier's
  • Overseeing and planning of charity/benefit fundraising
  • Assisted in inventory management and stock replenishment for bar supplies.
  • Learned and implemented safety protocols to ensure compliance with health regulations.
  • Monitored bar cleanliness and organization, enhancing overall guest experience.
  • Collaborated with team members to create daily specials and promotional events.
  • Provided excellent customer service by addressing inquiries and resolving issues promptly.
  • Maintained accurate records of sales transactions and inventory levels for reporting purposes.
  • Adapted to fast-paced environments while maintaining attention to detail in order fulfillment.
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
  • Managed financial aspects of the business, including budgeting, forecasting, and reporting.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.
  • Coordinated themed nights attracting different demographics expanding overall clientele.
  • Organized charity events at the venue which garnered positive press coverage while supporting social causes.
  • Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.
  • Organized charity events, boosting community engagement and bar visibility.
  • Engaged with community on social media, enhancing bar's online presence and attracting younger demographic.
  • Handled customer complaints professionally, resolving issues promptly and effectively.

Bartender

Duece Bar
Lexington, TN
04.2016 - 03.2020

Bartend

Handling of cash

Credit card machine

Cleaning

Stocking

Developing good customer rapport

  • Assisted in maintaining cleanliness and organization of the bar area to enhance customer experience.
  • Engaged with customers, providing recommendations based on preferences to increase satisfaction.

Production Worker

Masco/Delta Faucet
06.2008 - 03.2018
  • Operated production machinery to assemble faucet components efficiently.
  • Conducted quality inspections to ensure compliance with safety and production standards.
  • Collaborated with team members to streamline assembly processes and improve workflow efficiency.
  • Trained new employees on operational procedures and safety protocols effectively.

Production Worker

Johnson Controls
Lexington, TN
07.1996 - 06.2008
  • Maintained cleanliness and organization of work area, adhering to company safety guidelines.
  • Assisted in troubleshooting equipment issues, minimizing downtime during production runs.
  • Implemented process improvements that enhanced productivity and reduced waste in operations.
  • Monitored inventory levels and coordinated material supplies for uninterrupted production flow.

Education

High School Diploma -

Lexington High School
Lexington, TN

Skills

Customer service

Team leadership

Problem-solving

Staff training

Responsible alcohol service

Bar management

Staff scheduling

Inventory management

Conflict resolution

Customer relationship building

Guest interaction

Outgoing personality

Inventory control

Safety awareness

Customer relations

Issue resolution

Supply ordering

Sales promotion

Relationship building

Shift scheduling

Supervisory experience

Verbal and written communication

Service-oriented mindset

Vendor management

Event coordination

Timeline

Bar Manager

Ricochet Bar
05.2018 - 07.2025

Bartender

Duece Bar
04.2016 - 03.2020

Production Worker

Masco/Delta Faucet
06.2008 - 03.2018

Production Worker

Johnson Controls
07.1996 - 06.2008

High School Diploma -

Lexington High School
Tracey French