Tracey Gable Piper
Norton Shores,MI
Summary
Dynamic operations leader with a track record of enhancing efficiency and stabilizing revenue in busy medical environments. Delivered significant improvements by optimizing workflows and managing accounts receivable, leading to faster claim resolutions and reduced operational delays. Pursuing a senior role to further drive process enhancements and financial performance.
Overview
26
26
years of professional experience
Work History
Administrative Coordinator
GRAND HAVEN FOOT AND ANKLE
Grand Haven, MI
02.2026 - Current
- Streamlined office procedures to enhance workflow and minimize delays.
- Implemented new administrative systems that increased overall efficiency.
- Optimized scheduling and front-desk processes to stabilize disorganized operations.
- Developed effective training materials for onboarding new administrative staff.
- Facilitated efficient inventory management of medical supplies and equipment.
- Created an organized filing system that improved document retrieval.
- Consulted with managers to address employee performance and scheduling issues.
- Analyzed billing data to identify trends and recommend operational improvements.
Office Manager
ACTION CHIROPRACTIC
Grand Haven, MI
08.2025 - 03.2026
- Managed front-desk operations, patient scheduling, and billing inquiries in busy chiropractic office, ensuring smooth patient flow and timely responses.
- Verified insurance, obtained authorizations, and posted payments, catching errors early so visits weren't delayed and claims were paid faster.
- Coordinated DME orders and authorizations with chiropractic services, facilitating timely access to necessary equipment for patients.
- Streamlined aging A/R processes and implemented tracking procedures, enabling Doctor to identify outstanding accounts and improve revenue collection.
Patient Accounts Representative
MUSKEGON SURGICAL ASSOCIATES
Muskegon, MI
01.2024 - 01.2025
- Collaborated with patients, surgeons, and insurance companies to resolve denied claims, establish payment plans, and prevent surgery delays due to billing issues.
- Handled patient accounts for a busy surgical practice, covering office visits, inpatient hospital stays, and surgical cases, including payment posting, account review, and answering patient questions about balances and statements.
- Analyzed accounts receivable reports, identified trends, and addressed backlogged A/R to ensure correction of patient balances.
- Participated in special projects by reviewing refunds, writing off small balances, and cleaning up self-pay accounts to maintain control over A/R.
Clinical Coordinator
WELLCARE URGENT CARE
Grand Rapids, MI
01.2024 - 12.2024
- Coordinated day-to-day operations for high-volume urgent care across two locations, managing schedules, meetings, and communications to enable providers' focus on patient care.
- Expanded clinic services from urgent care to include primary care by coordinating workflows, staffing, billing, credentialing, and patient onboarding.
- Developed and led training programs for clinical staff on IVs, DOT physicals, drug screens, phlebotomy, X-ray, DME dispensing, and phone triage, enhancing staff competency.
- Recruited, interviewed, hired, and trained clinical and front desk staff, supervising the team and keeping both locations running smoothly.
- Managed the onsite medication dispensary, tracking inventory, usage, and ordering so we stayed stocked for urgent needs while still hitting budget targets.
Director of Operations
AGE MANAGEMENT OF WEST MI
Grand Rapids, MI
01.2021 - 01.2024
- Oversaw daily operations for integrative internal medicine practice, including functional medicine, and skilled nursing facilities across the greater Grand Rapids area.
- Drove revenue by tightening coding and billing processes for both clinic and SNF services while protecting compliance.
- Enhanced management methods, policies, and workflows to mitigate risk, strengthen contracts, and exceed quality-metric dashboard targets.
- Directed HR operations, overseeing recruiting, hiring, and retention of high-performing clinical and administrative teams.
- Managed credentialing, provider schedules (including after-hours coverage), and communication between facilities, providers, and support staff.
- Addressed staffing gaps by assuming roles in reception, scheduling, billing, triage, referrals, phlebotomy, and IV support.
Office Manager
PATRICIA ROY, DO
Muskegon, MI
01.2013 - 01.2021
- Managed an independent family practice for multiple providers and staff, overseeing all aspects of daily operations, compliance, and team performance.
- Managed credentialing, accounts receivable/payable, payroll, and employee benefits, while ensuring compliance in EMR billing, coding, and chart audits.
- Proactively identified and resolved operational issues, ensuring smooth practice operations and maintaining a patient-first approach.
- Enhanced patient satisfaction through direct patient relations, survey analysis, targeted advertising, and streamlined workflows.
- Led HCC and value-based reimbursement programs and supported PCMH initiatives to strengthen quality scores and reimbursement.
Co-Owner and Office Manager
HEALTH FIRST CHIROPRACTIC
Grand Rapids, MI
01.2001 - 01.2014
- Co-founded and helped launch the clinic, growing it into one of the largest chiropractic offices in Grand Rapids and expanding into multiple satellite locations.
- Managed accounts receivable/payable, insurance billing, marketing, and advertising while supervising staff to ensure smooth day-to-day operations.
- Ensured compliance with OSHA, HIPAA, and employment standards to safeguard practice and patients.
Education
Certified Professional Coder
AAPC
Paramedic
Life EMS
Certified Medical Assistant
Ross Medical
Skills
- Insurance verification and billing
- Claims resolution and medical coding
- Data analysis and workflow optimization
- Process improvement and administrative support
- Patient relations and staff training
- Project management and report preparation
- Database management and Microsoft Excel
- Financial record keeping and budget monitoring
- Workload planning and staff scheduling
- Time management and meeting coordination
- Calendar management and filing systems
- Document organization and recordkeeping
- Data entry and information requests
- Vendor management and meeting facilitation
- Presentation preparation and operation recommendations
- Effective communication skills and interpersonal collaboration
- Problem solving and tech-savvy approaches
- Attention to detail and reliability in tasks
- Employee development strategies and talent acquisition
Earlier Experience
Earlier experience includes front office, billing, administrative, and clinical roles in medical and chiropractic practices.
Timeline
Administrative Coordinator
GRAND HAVEN FOOT AND ANKLE
02.2026 - Current
Office Manager
ACTION CHIROPRACTIC
08.2025 - 03.2026
Patient Accounts Representative
MUSKEGON SURGICAL ASSOCIATES
01.2024 - 01.2025
Clinical Coordinator
WELLCARE URGENT CARE
01.2024 - 12.2024
Director of Operations
AGE MANAGEMENT OF WEST MI
01.2021 - 01.2024
Office Manager
PATRICIA ROY, DO
01.2013 - 01.2021
Co-Owner and Office Manager
HEALTH FIRST CHIROPRACTIC
01.2001 - 01.2014
Certified Professional Coder
AAPC
Paramedic
Life EMS
Certified Medical Assistant
Ross Medical