Ashyre Glasco
Del Valle,TX
Summary
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Overview
4
4
years of professional experience
Work History
Administrative Coordinator
Flextronics
10.2024 - Current
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Supported executive-level staff with calendar management, meeting preparation, and correspondence handling.
- Developed positive relationships with clients by promptly addressing inquiries and concerns via phone or email communication.
- Provided exceptional customer service to both internal employees as well as external visitors, vendors or partners during face-to-face interactions at the front desk.
Patient Access Representative
Baylor Scott & White Medical Center
05.2021 - 10.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Optimized resource allocation by effectively managing patient flow and scheduling.
- Streamlined appointment scheduling for optimal clinic flow, reducing wait times significantly.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
Education
High School Diploma -
Stony Point High School
Round Rock, TX05-2022
Skills
- Scheduling appointments
- Project management
- Tech-Savvy
- Customer service
- Insurance verification
- HIPAA compliance
- Multitasking and organization
- Registration and admissions
- EMR
- Insurance billing
- Eligibility determination
- Office 365
Timeline
Administrative Coordinator
Flextronics
10.2024 - Current
Patient Access Representative
Baylor Scott & White Medical Center
05.2021 - 10.2024
High School Diploma -
Stony Point High School
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