Tracey Gaines
Twin Oaks Juvenile Development
3622 Flat Rd Greenwood ,FL
24
years of professional experience
Dynamic Direct Care Worker with extensive experience at Twin Oaks Juvenile Development, excelling in patient care and crisis management. Proven ability to enhance resident well-being through compassionate support and effective behavioral management. Committed to fostering strong relationships and ensuring safety, while consistently documenting care plans to meet individual needs. Also have great computer skills.
Work History
Direct Care Worker
6 Months- Monitored youth behavior and maintained safe, structured living environment.
- Assisted residents with daily routines, hygiene, meals, and personal care needs.
- Documented incidents, observations, and behavior changes in daily reports.
- Applied de-escalation techniques during crises to support calm, secure setting.
- Reinforced facility rules and treatment plans through consistent, respectful guidance.
- Supported recreational, educational, and skill-building activities for youth development.
- Communicated concerns with case staff to coordinate timely resident support.
- Inspected living areas and corrected safety hazards to maintain compliance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
- Continuously updated personal knowledge within the direct care field through regular training sessions and workshops to ensure optimal care for each patient.
- Remained alert to problems or health issues of clients and competently responded.
Correctional Lieutenant
13 Years 10 Months- Supervised correctional officers and ensured compliance with facility security procedures.
- Conducted inmate counts, searches, and movement control to maintain institutional order.
- Responded to emergencies and incidents, directing staff during disturbances and safety events.
- Reviewed shift reports and logs to document activity, violations, and operational concerns.
- Enforced departmental policies, rules, and custody standards across assigned housing areas.
- Coordinated daily post assignments and staffing coverage to support secure operations.
- Investigated inmate misconduct and staff reports, recommending corrective action when needed.
- Trained and evaluated correctional staff on security protocols, restraint procedures, and incident response.
- Reviewed incident reports submitted by subordinates for accuracy before forwarding them up the chain of command for further action if needed.
- Served as a role model for subordinate staff by consistently demonstrating professionalism, integrity, and commitment to maintaining a safe and secure environment within the correctional facility.
- Conducted thorough investigations into incidents, ensuring proper documentation and follow-up actions were taken.
- Coordinated emergency response efforts during critical incidents, ensuring effective communication among team members and adherence to protocol.
- Maintained safety within the correctional facility through consistent monitoring and enforcement of rules and regulations.
- Managed daily operations within assigned unit, ensuring adequate staffing levels were maintained and resources were allocated effectively.
- Conducted regular inspections of the physical facilities within the unit, identifying any maintenance or safety concerns that required immediate attention.
- Developed schedules for subordinate officers that ensured adequate coverage across all shifts while also considering individual needs and preferences.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Improved inmate behavior by implementing structured routines and clear expectations.
Direct Care Worker
8 Years 1 Month- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
- Utilized active listening skills in order to understand each patient''s unique needs, preferences, and goals for their care plan execution.
- Monitored and assisted residents through individual service plans.
- Reduced instances of patient injury through vigilant monitoring and timely intervention in high-risk situations.
- Fostered strong relationships with patients and their families, promoting open communication lines for better understanding of care plans.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Provided transportation services for patients'' appointments with healthcare providers or community-based events as needed.
- Maintained clean, safe, and well-organized patient environment.
Sales Manager
1 Year 8 Months- Managed point-of-sale operations, ensuring transaction accuracy across registers, terminals, and payment workflows.
- Oversaw POS system updates, user access, and configuration changes to support daily store operations.
- Trained staff on register procedures, voids, refunds, and closing duties to maintain consistent service.
- Coordinated troubleshooting with technical support to minimize downtime and restore system functionality.
- Enforced cash-handling procedures and reconciliation practices to support end-of-day accuracy.
- Improved checkout efficiency by refining register workflows and streamlining customer payment processing.
- Enhanced customer satisfaction by implementing efficient Point of Sale systems and processes.
- Implemented processes to track customer feedback regarding their shopping experience, using insights to improve service quality continually.
- Oversaw implementation of loyalty programs aimed at fostering long-term relationships with customers while increasing repeat business rates.
- Improved sales performance through targeted analysis of transaction data and the development of tailored promotions.
- Implemented loss prevention strategies, resulting in a reduction of shrinkage and increased store profitability.
- Conducted regular audits of POS terminals, maintaining compliance with company policies and industry regulations.
- Boosted team morale by promoting a positive work environment and recognizing outstanding performance regularly.
- Assisted in budget preparation by providing accurate forecasts based on historical sales data and projected growth trends.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Education
High School Diploma
Skills
Patient care
Medication administration
Reliability and punctuality
Meal preparation
Personal hygiene assistance
CPR certified
Emotional support
First aid and safety
Behavioral management
Client documentation
Behavior redirection
State regulations
Community activities
Case management experience
Time management
Relationship building
Direct patient care
Appointment scheduling
Goal setting
Safety monitoring
Crisis management
Problem-solving
Daily living support
Verbal and written communication
Adaptability and flexibility
Case documentation
Behavioral support
Positive reinforcement
Record keeping
Report writing
Light housekeeping
Timeline
Direct Care Worker
Twin Oaks Juvenile Development
09.2025 - 03.2026Read More
Correctional Lieutenant
Jackson Correctional Institution
05.2012 - 03.2026Read More
Direct Care Worker
Author G. Dozier School for Boys
06.2004 - 07.2012Read More
Sales Manager
Cato Fashions
05.2002 - 01.2004Read More
Marianna High School
High School Diploma
Read More