Tracey Gaston
Hartford,CT
Summary
Results-oriented Operations leader with more than 3 years of experience in day-to-day business operations management. Offering ability to leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Demonstrated ability to streamline processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Reliable team player committed to building high-performing teams and seamless integration of new operations and businesses.
Overview
16
16
years of professional experience
Work History
Operations Asset Protection Manager
Macy's Inc.
Manchester , CT
11.2016 - Current
- Enhanced operational efficiency and productivity by managing budgets, accounts and staffing compliance
- Supported regulatory compliance by overseeing all audits to verify protocol adherence
- Oversaw received and outbound shipments through inventories and audits and complied with direct-to-store shipment procedures
- Managed, trained and motivated Logistics leaders to continuously improve knowledge and abilities in timely processing and flow of goods
- Oversaw and improved on-line fulfillment speed-to-ship deliveries worth more than $1.8M per year through efficient coordination of cross training store team and utilization of technology tools
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention generating 29 additional cases in 2019 versus 2018
Store Support Manager
Nordstrom Rack
West Hartford, CT
02.2014 - 05.2016
- Managed inventory processes, shrinkage and expenses to support store
- Optimized technology to effectively increase customer participation in rewards program, email capture and mobile point-of-sale use
- Established strong teams through positive, proactive communication and coaching
- Partnered with Store executives to reinforce storewide shrinkage awareness
- Managed cash room responsibilities to achieve monthly balancing and compliance goals
- Earned district recognition for rewards performance during bonus points events, Q1 - 2014 and Q1 -2016
- Reduced inventory loss by $42K, January 2015 - August 2015
Human Resources Manager
Nordstrom
Natick, MA
04.2012 - 02.2014
- Supported human resources teams in MA and RI with recruiting and employee training
- Recruited top talent for sales and internship programs
- Conducted off-site recruiting campaigns
- Reviewed and recorded department scheduling to achieve selling cost goals
- Maintained "Open door" philosophy through coaching and collaboration
- Followed best practices for on-boarding new and existing team members to promote employee satisfaction and retention
- Retained 8 of 12 interns; 4 promoted to management positions
- Created schedule checklist that was implemented company-wide to capture key schedule components and correct omissions
Human Resources Manager
Nordstrom
Farmington , CT
04.2006 - 04.2012
- Recruited and retained top talent
- Trained managers on effective scheduling to drive volume and achieve selling cost goals
- Provided assistance and resources for pay, benefits and leaves of absences
- Partnered with store executives to facilitate diversity training
- Maintained employee files for accuracy and compliance
- Upheld "Open door" philosophy by creating accessibility and strong floor presence
- Surpassed expectations in store volume and selling cost during 2010 year, resulting in bottom line profitability for store
- Achieved 85% store-wide participation on United Way employee contributions
Education
Bachelor of Arts - Psychology
University of Connecticut
Storrs, CTSkills
- Operations Management
- Operations Planning
- Cost Control
- Budgeting
- Customer Service
- Teamwork/Collaboration
- Key Performance Indicators (KPIs)
- Logistics
Timeline
Operations Asset Protection Manager
Macy's Inc.
11.2016 - Current
Store Support Manager
Nordstrom Rack
02.2014 - 05.2016
Human Resources Manager
Nordstrom
04.2012 - 02.2014
Human Resources Manager
Nordstrom
04.2006 - 04.2012
Bachelor of Arts - Psychology
University of Connecticut
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