Desired Job Title
Senior ManagerDirector of OperationsSenior Manager, Distribution OperationsWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Buford, GA, USAtlanta, GA
Open to relocation: Yes
Open To Work
Tracey Grimes
Experienced Leader
Buford,GA
Work Preference
Summary
Results-driven Operations Supervisor with a proven track record of leading high-performing teams and improving operational efficiency. Adept at optimizing processes, ensuring safety compliance, and driving productivity in fast-paced environments. Skilled in performance monitoring, logistics oversight, and employee engagement to achieve organizational goals. Recognized for fostering collaborative work environments and delivering measurable improvements in quality, cost, and on-time performance.
Overview
26
26
years of professional experience
5
5
years of post-secondary education
Work History
Sr. Terminal Manager
Central Transport, LLC
Atlanta, GA
03.2025 - 02.2026
- Oversaw terminal operations to ensure compliance with safety and regulatory standards.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Led team training initiatives to enhance operational efficiency and employee performance.
- Coordinated scheduling and routing of shipments to maximize delivery efficiency.
Sr. Service Center Manager
XPO
Atlanta, Ga
09.2019 - 01.2025
- Oversaw daily operations to ensure optimal service delivery and customer satisfaction.
- Developed and implemented process improvements to enhance operational efficiency.
- Trained and mentored staff on best practices in customer service and problem resolution.
- Managed inventory control systems to maintain optimal stock levels and reduce waste.
- Analyzed performance metrics to identify trends and drive continuous improvement initiatives.
- Collaborated with cross-functional teams to enhance service offerings and streamline workflows.
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
Service Center Manager
FedEx Freight
Atlanta, GA
06.2000 - 07.2019
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Managed service center operations, ensuring compliance with safety and quality standards.
- Led team training initiatives to enhance service delivery and customer satisfaction.
- Developed streamlined processes to improve operational efficiency and reduce turnaround times.
Education
Bachelor of Science - Business Administration
Georgia Southern University
Statesboro, GA 09.1993 - 05.1998
Skills
- Team Leadership & Development
- Safety Compliance & Oversight
- Performance Monitoring & Metrics
- Logistics Coordination & Planning
- Productivity Management
- Employee Training & Engagement
- Change Management & Process Improvement
- Warehouse & Operations Management
Accomplishments
Recognized for outstanding performance, including achieving the highest load average and direct loading metrics for the past year
Won several Employee of the Month at XPO
Timeline
Sr. Terminal Manager
Central Transport, LLC
03.2025 - 02.2026
Sr. Service Center Manager
XPO
09.2019 - 01.2025
Service Center Manager
FedEx Freight
06.2000 - 07.2019
Bachelor of Science - Business Administration
Georgia Southern University
09.1993 - 05.1998