Tracey Hennings
Rio Lobo Cantina
Memphis,TN
11
years of professional experience
Diligent manager with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Work History
Assistant Manager
11 Months- Assisted in managing daily operations to ensure efficient service delivery.
- Implemented standard operating procedures for food safety and cleanliness compliance.
- Supported staff training initiatives to enhance team performance and customer satisfaction.
- Monitored employee performance, providing feedback to foster professional growth.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Resolved customer inquiries and complaints effectively, enhancing overall dining experience.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Assistant Manager
4 Months- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Analyzed service workflows, identifying areas for improvement in efficiency and quality.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Assistant Manager
11 Months- Collaborated with management on promotional events to drive customer engagement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Certified Restaurant Supervisor
6 Months- Supervised daily restaurant operations, ensuring high-quality service and guest satisfaction.
- Coordinated scheduling to ensure adequate staffing during peak hours for efficient service.
- Trained and mentored staff on food safety standards and operational procedures.
- Resolved customer complaints promptly, improving overall guest experience and loyalty.
Server/Bartender
8 Years 4 Months- Provided exceptional customer service in a a fast-paced dining environment, ensuring guest satisfaction and repeat business.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Managed bar inventory, maintaining stock levels and minimizing waste through effective ordering practices.
- Trained new staff on beverage preparation standards and customer service protocols to enhance team performance.
Education
Bachelor of Science - Criminal Justice
High School Diploma
Skills
Staff management
Financial oversight
Strategic planning
Decision-making
Workload management
Inventory control
Team supervision
Money handling
Problem-solving
Operational planning
Timeline
Assistant Manager
Rio Lobo Cantina
11.2025 - CurrentRead More
Assistant Manager
Nashoba
07.2025 - 11.2025Read More
Assistant Manager
Red Lobster
08.2024 - 07.2025Read More
Certified Restaurant Supervisor
Red Lobster
02.2024 - 08.2024Read More
Server/Bartender
Red Lobster
10.2015 - 02.2024Read More
ITT Technical Institute
Bachelor of Science from Criminal Justice
Read More
Germantown High School
High School Diploma
Read More