Tracey Jackson
North Versailles,United States
Summary
Highly motivated, organized and energetic employee with a desire to take on new challenges and opportunities. Proudly offering over 30 years of nursing experience in multiple settings. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and devoted to mastering new skills. Well versed in leadership, service excellence, and training of employees to provide a positive and memorable experience for clients.
Overview
18
18
years of professional experience
Work History
Unit Manager
Genesis - Whitehall Skilled Nursing And Rehab
01.2024 - Current
- Enhanced patient care by implementing efficient unit management processes and coordinating interdisciplinary teams.
- Streamlined daily operations for increased productivity by delegating tasks and supervising nursing staff.
- Improved patient satisfaction with timely and accurate communication between patients, families, and medical professionals.
- Reduced medication errors by diligently overseeing the administration of medications to patients.
- Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
- Facilitated interdepartmental collaboration through effective communication and coordination of patient care plans.
Case Manager
Gallagher Home Health Services
08.2023 - 01.2024
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
Improvement Specialist / Engagement Champion
UPMC Mercy Hospital
05.2022 - 07.2023
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Developed strong client relationships through consistent communication and attentive service with a focus on patients holding in the ER, to increase customer satisfaction through problem solving and efficient complaint resolution.
- Working closely with front line staff in cultural excellence validating AIDET+ promise, bedside shift report, purposeful hourly rounding and nurse leader rounds using the support coach support strategy to establish behavior modification and improve HCAP scores.
- Worked as a lead position to implement the new model of care.
Clinician MAB Infusion Clinic
UPMC Mercy Hospital-Southside COVID Clinic
12.2021 - 04.2022
- Managed day to day operations of the clinic in preparation for DOH inspection which included, staff competencies, policies, educations and training of staff.
- Improved patient outcomes by implementing evidence-based clinical practices and interventions.
- Enhanced interdisciplinary collaboration for better patient care through effective communication and teamwork.
- Delivered high-quality patient care by conducting thorough assessments, developing treatment plans, and providing ongoing therapeutic support.
- Clinic Liaison with the Wolfe Center to keep up with the changing regulations and standards of care.
- Maintained strict patient data procedures to comply with HIPPA laws and provent data breaches of high profile patients.
Chronic Pain Clinic
UPMC Mercy Hospital
12.2019 - 12.2021
- Enhanced patient care by conducting thorough assessments and developing individualized nursing plans.
- Streamlined clinic processes by combining an office and a clinic to improve efficiency and time management among staff members.
- Educated patients on disease prevention, medication administration, and self-care techniques to optimize health outcomes.
- Provided emotional support to patients and families during difficult medical situations, fostering a compassionate environment.
- Prepared patients for procedures, assisted physician in procedure room with treatments and monitored outcomes post procedure as well as follow up.
- Instructed patients and family members on medications and treatment instructions to promote adherence to guidelines.
RN Same Day Surgery
UPMC Mercy Hospital
05.2006 - 12.2019
- Assessed patient's needs, prepared them for procedures,prioritized treatment, maintained patient flows, and assisted surgeons with non invasive procedures.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Charge nurse over pre and post op care units.
- Preceptor for new hire RNs and student nurses on best practice, hospital policies and standards of care.
- Lead for surgical shared governance committee.
Education
Bachelor of Science - Nursing
Theil College
Greenville, PA06.1993
Skills
- Staff Scheduling
- Safety enforcement
- Policy Implementation and development
- Task Prioritization
- Healthcare facility management
- Process Improvement
- Multidisciplinary team collaboration
- Service Utilization Improvements
Timeline
Unit Manager
Genesis - Whitehall Skilled Nursing And Rehab
01.2024 - Current
Case Manager
Gallagher Home Health Services
08.2023 - 01.2024
Improvement Specialist / Engagement Champion
UPMC Mercy Hospital
05.2022 - 07.2023
Clinician MAB Infusion Clinic
UPMC Mercy Hospital-Southside COVID Clinic
12.2021 - 04.2022
Chronic Pain Clinic
UPMC Mercy Hospital
12.2019 - 12.2021
RN Same Day Surgery
UPMC Mercy Hospital
05.2006 - 12.2019
Bachelor of Science - Nursing
Theil College
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