Tracey Jackson, MBA, RN, CPAN
Summary
Knowledgeable and successful Certified Nurse Manager with extensive and multifaceted clinical experience combined with administrative oversight and leadership, resulting in high performing clinical units. Proficient in working with multidisciplinary teams to provide high-quality patient care. Proficient in assessing and implementing policies and procedures. Motivated team builder and manager focused on driving team collaboration, improving nursing care quality and employee satisfaction. Ability to communicate effectively, work collaboratively to resolve problems and motivate team members to achieve personal and organizational objectives.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Interim Clinical Transplant Manger (CHLA)
BE Smith
10.2023 - 02.2024
- Demonstrate ability to lead and motivate all multidisciplinary healthcare teams.
- Provide strong leadership to nursing team through coaching, listening and responding to concerns.
- Establish and maintain positive relationships with administration, physicians, hospital staff and clinical nursing team.
- Contribution in preparation for CMS survey
- Collaborate with Quality Team for optimal patient care and safety outcomes.
- Create and implement policies and procedures to maintain standards of care and quality assurance benchmarks
Interim Nurse Manager Adolescent Clinics (CHLA)
BE Smith
05.2023 - 10.2023
- Demonstrated strong organizational and time management skills while managing multiple clinics.
- Primary responsibility and oversight for all aspects of work area, including establishing and maintaining culture of care as well as operational, clinical and educational functions.
- Engaged in strategic planning that facilitate development of staff and delegation of portions of this responsibility to subordinates.
- Empowered other work area staff to achieve goals and objectives of work area. Supports development of skills of staff to continuously provide best-practice care. Ensured that all policies/procedures are age and/or developmentally appropriate.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
Interim Medical Surgical Nurse Manager (MLK)
BE Smith
01.2023 - 04.2023
- Supervised, directed and motivated high-quality performance from nursing staff.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
- Led multidisciplinary rounding team
- Supported operational needs of comprehensive patient care team with leadership and focus, assessing and providing solutions.
- Managed budgets and facilitated responsible spending, coordinating operational details and providing oversight to departmental invoicing and requirements.
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives
Interim Pre-op/PACU Nurse Manager (St Joseph's)
BE Smith
07.2022 - 01.2023
- Supervised, directed and motivated high-quality performance from nursing staff.
- Investigate and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
- Analyses of clinical workflows, conduct ongoing analyses of operational and quality/risk management challenges
- Performed data analyses of patient encounters, staff/provider productivity, call volume, potential risk management and unanticipated clinical events
Interim Pre-op/PACU/PAT Manager (St Joseph's)
Emerald Health Services
12.2021 - 07.2022
- Sustained environment supporting excellence and innovation, with focus on safety in clinical nursing practice and patient care through assessing, planning, implementing and evaluating programs and standards for positive patient care outcomes
- Collaborated with multidisciplinary teams to optimize patient safety, quality, compliance with regulatory standards, and patient satisfaction
- Member of hospital-wide committees and teams focused on improving clinical quality measures and reduction of hospital acquired conditions
- Promoted quality of care by adhering to industry standards and measuring health outcomes against patient care goals and benchmarks.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Interim Nurse Leader ICU (Kaiser)
BE Smith
07.2021 - 10.2021
- Managed day to day operations including practice standards, productivity, staffing and quality improvement.
- Supervised, directed and motivated high-quality performance from nursing staff.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
Interim Nurse Leader Adult Services (Kaiser)
BE Smith
04.2021 - 07.2021
- Supervised, directed and motivated high-quality performance from nursing staff on Covid unit
- Managed nurses and nursing activities in 235-bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
Interim Pre-op/PACU Nurse Manager(Kaiser)
BE Smith
01.2021 - 04.2021
- Supervised, directed and motivated high-quality performance from nursing staff.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
Interim Nurse Leader Adult Services (Kaiser)
BE Smith
10.2020 - 01.2021
- Supervised, directed and motivated high-quality performance from nursing staff on Covid unit
- Managed nurses and nursing activities in 235 bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
Clinical Nurse Manager
Tokio Marine HCC
08.2018 - 10.2020
- Determined process and managed staff handling review of clinical and claim data for course of treatment and cost projection for referral in order to coordinate claims with respective vendors
- Determined process and managed Preliminary Claims Units (PCU) Specialty Claims Unit (SCU) staff handling of Transplant, Neonate and other cases, including appropriate vendor referrals, internal case management, and cost savings. 2019 savings PCU $8.1M/SCU $10.8M
- Oversaw processing of claims related to Transplant, Neonate, or other cases including documentation, investigation, evaluation, negotiation, reserving and handling of funds and equitable settlement
- Communicated directly with payor/broker to obtain all necessary clinical information regarding claims
- Developed and implemented short-term plans to improve business processes for designated area
- Resource to other claims departments regarding prognosis of specific cases, review of questionable treatment, and similar issues
- Total focus on cost containment for clients
Interim Pre-op/PACU IP/OP Manager(St Joseph's)
First String Healthcare
12.2016 - Current
- Provided all aspects of Clinical Management and oversight of clinical and clerical staff in high-acuity PACU/Pre-op Units
- Managed 60 FTE units with $3.1M budget, labor and non-labor combined while maintaining budget favorable to monthly target, with minimal justified variances
- Maintained unit productivity goal of 100-102%
Instrumental in PACU meeting patient satisfaction target score of 78 for outpatient surgeries - Performed ongoing analyses of clinical workflows, conduct ongoing analyses of operational and quality/risk management challenges
- Developed new process with bed hub management which implemented messaging system for patients transitioning from PACU to assigned bed that medications can be readily available to dispense
- Contributed to implementation and growth of Enhanced Recovery Program for colorectal surgical patients
- Instrumental in successful transition of outpatient surgery center to freestanding joint venture by merging outpatient PACU with inpatient PACU during restructure
- Performed data analyses of patient encounters, staff/provider productivity, call volume, potential risk management and unanticipated clinical events
- Led team through Joint Commission Survey with zero deficiencies
Interim Nurse Leader (Kaiser)
First String Healthcare
08.2016 - 11.2016
- Managed day to day clinical operations including practice standards, staffing, payroll, and quality improvement for multiple units
Interim Nurse Leader (Kaiser)
First String Healthcare
02.2016 - 08.2016
- Managed day to day clinical operations including practice standards, staffing, payroll, and quality improvement for multiple units,including ICU
- Increased mobility scores of patients from 40% to 80% for med surg units.
- Supervised, directed and motivated high-quality performance from nursing staff.
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.
Interventional Radiology Nurse Scholar
Emory University Hospital
08.2013 - 02.2016
- Expertise of procedures performed in CT, MRI, ultrasound, fluoroscopy, nuclear medicine, interventional, oncology, and neuro-radiology
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
Recovery Room Nurse Scholar/Interim Shift Nurse Manager
Emory University Hospital
07.2008 - 08.2013
- Recovered patients in high acuity PACU
- Interim Shift Nurse Manager who planned, coordinated, and directed daily operations of unit
- Communicated with healthcare team members to plan, implement and enhance treatment strategies
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Reduced complications after surgery by closely monitoring patients for any signs of distress or pain.
Shift Nurse Manager
East Tennessee Children's Hospital
02.2000 - 07.2008
- Managed 35 clinical and support staff in patient care activities while maintaining high level of staff morale and professionalism
- Increased unit productivity for 30-bed surgical unit
- Contributed substantially to successful department JCAHO accreditation
Demonstrated ability to lead and motivate outstanding healthcare teams - Streamlined nursing operations for increased efficiency by optimizing staff scheduling and resource allocation.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
Critical Care Nurse
St Mary's Health Systems
11.1998 - 07.2008
- Provided direct patient care for acute and critical patients of ICU, CCU, COU departments
Staff Nurse
Oak Ridge Methodist Medical Center
01.1998 - 07.2000
- Direct patient care of acute/critical patients
Education
Masters of Business Administration - Strategic Leadership
Amberton University
Garland, TX05.2015
Bachelor of Science - Nursing
Jacksonville University
Jacksonville, FL05.2012
Associate of Science - Nursing
Excelsior College
Albany, NY10.1997
Skills
- Strategic planning and execution
- Critical thinking
- Conflict analysis and resolution
- Strong verbal communication
- Employee performance evaluations
- Risk management
- Team Leadership
- Coaching and Mentoring
- Productivity Performance
- Budgeting and Cost Control
Accomplishments
- Radiology Department Team Leadership Award 2014-2015
- Alpha Kappa Alpha Sorority, Incorporated. Community Service
Certification
- CPAN (Certified Post Anesthesia Nurse)
- Advanced Cardiac Life Support (ACLS) Certification
- Basic Life Support (BLS) Certification
- Pediatric Advanced Life Support (PALS)
- Licensed Registered Nurse for Georgia, Tennessee, California and Compact states
Timeline
Interim Clinical Transplant Manger (CHLA)
BE Smith
10.2023 - 02.2024
Interim Nurse Manager Adolescent Clinics (CHLA)
BE Smith
05.2023 - 10.2023
Interim Medical Surgical Nurse Manager (MLK)
BE Smith
01.2023 - 04.2023
Interim Pre-op/PACU Nurse Manager (St Joseph's)
BE Smith
07.2022 - 01.2023
Interim Pre-op/PACU/PAT Manager (St Joseph's)
Emerald Health Services
12.2021 - 07.2022
Interim Nurse Leader ICU (Kaiser)
BE Smith
07.2021 - 10.2021
Interim Nurse Leader Adult Services (Kaiser)
BE Smith
04.2021 - 07.2021
Interim Pre-op/PACU Nurse Manager(Kaiser)
BE Smith
01.2021 - 04.2021
Interim Nurse Leader Adult Services (Kaiser)
BE Smith
10.2020 - 01.2021
Clinical Nurse Manager
Tokio Marine HCC
08.2018 - 10.2020
Interim Pre-op/PACU IP/OP Manager(St Joseph's)
First String Healthcare
12.2016 - Current
Interim Nurse Leader (Kaiser)
First String Healthcare
08.2016 - 11.2016
Interim Nurse Leader (Kaiser)
First String Healthcare
02.2016 - 08.2016
Interventional Radiology Nurse Scholar
Emory University Hospital
08.2013 - 02.2016
Recovery Room Nurse Scholar/Interim Shift Nurse Manager
Emory University Hospital
07.2008 - 08.2013
Shift Nurse Manager
East Tennessee Children's Hospital
02.2000 - 07.2008
Critical Care Nurse
St Mary's Health Systems
11.1998 - 07.2008
Staff Nurse
Oak Ridge Methodist Medical Center
01.1998 - 07.2000
Masters of Business Administration - Strategic Leadership
Amberton University
Bachelor of Science - Nursing
Jacksonville University
Associate of Science - Nursing
Excelsior College
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