Summary
Overview
Work History
Education
Skills
Timeline
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Tracey Knight

Ridgeland,MS

Summary

Highly empathetic and compassionate, I am a people person, first and foremost and enjoy interacting with me because I truly care about them. My mission is to be of service and help others in any way possible! I am very energetic and positive! A seasoned Virtual Assistant as well as a Certified Health Coach, I have Medical Office Front Desk experience and am Microsoft Suite proficient. I have an innate ability to anticipate the needs of others and make them feel comfortable and taken care of, whether in person or by phone/zoom. I am hard working, organized, and a quick learner! I enjoy being a part of a dynamic team but can also work independently, both very successfully!

Overview

23
23
years of professional experience

Work History

Health & Happiness Coach

Ideclarehappy
03.2020 - Current
  • Recorded health data by asking clients to complete self-assessments.
  • Developed relationships with clients to provide ongoing support and encouragement.
  • Analyzed client feedback to adjust coaching sessions accordingly.
  • Offered constructive feedback to clients to help reach goals.
  • Maintained records of clients' health progress and compared to health goals.
  • Assisted clients in finding new ways to inspire healthier habits.
  • Provided comprehensive, empowering health coaching programs so members remain motivated to attain personal health and fitness goals.
  • Implemented health promotion campaigns to raise awareness of health-related issues.
  • Conducted health screenings and assessments to identify health needs and risk factors for individuals and communities.
  • Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.

Virtual Assistant/Customer Service Representative

Virtual Assist DFW-Remote
01.2002 - Current
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Utilized Microsoft Office Suite extensively for daily tasks..
  • Conferred with customers by telephone, chat or email to provide information.
  • Completed business correspondence, transcription, and data entry.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Responded to customer requests for products, services, and company information.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Executed travel arrangements by researching and booking flights and accommodations.

Education

Associates - Business

Universal City Business College
Universal City, Texas

Certified Integrated Health Coach - Health & Wellness Coach

Institute of Integrated Nutrition
07.2020

Skills

  • EMR SOFTWARE
  • ECLINICAL SOFTWARE
  • MICROSOFT SUITE PROFICIENCY
  • HUMAN RESOURCES
  • PROJECT MANAGEMENT
  • QUICKBOOKS ONLINE
  • COMPUTER PROFICIENT
  • CONFLICT MANAGEMENT
  • TROUBLESHOOTING
  • BOOKEEPING BASICS
  • SALES & CUSTOMER RETENTION
  • FRONT DESK/DERMATOLOGY
  • CUSTOMER SERVICE
  • FRONT DESK/CHIROPRACTOR

Timeline

Health & Happiness Coach

Ideclarehappy
03.2020 - Current

Virtual Assistant/Customer Service Representative

Virtual Assist DFW-Remote
01.2002 - Current

Associates - Business

Universal City Business College

Certified Integrated Health Coach - Health & Wellness Coach

Institute of Integrated Nutrition

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Tracey Knight