Tracey Lange
Covington,LA
Summary
Proven leader in sales management, adept at relationship building and staff management, significantly enhanced client satisfaction and sales revenue at Delaupe Enterprises. Expert in business planning and performance management, consistently exceeded sales goals by implementing strategic initiatives. Skilled in sales team training, leveraging motivational skills to drive team performance and achieve remarkable results.
Overview
22
22
years of professional experience
Work History
Sales Manager
Delaupe Enterprises
06.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Residential Sales Representative
Sherwin Williams Paint Company
09.2017 - 06.2023
- Increased residential sales by implementing targeted marketing strategies and engaging with potential clients.
- Exceeded monthly sales goals consistently by employing proactive prospecting methods and maintaining a robust pipeline of leads.
- Expanded territory coverage by actively seeking out new opportunities and establishing connections within the community.
- Achieved high levels of client satisfaction by conducting regular follow-ups post-sale to ensure continued contentment with their purchase decision.
- Utilized CRM software to efficiently track leads, sales activities, and client communications.
- Maintained detailed knowledge of industry trends and competitor offerings, adapting sales tactics accordingly.
Store Manager Large Volume
Sherwin Williams Paint Company
07.2002 - 09.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Education
High School Diploma -
Valley Center High School
Valley Center, KS07.2001
Skills
Relationship Building
Sales team training
Staff Management
Goals and performance
Motivational Skills
Performance Management
Business Planning
Timeline
Sales Manager
Delaupe Enterprises
06.2023 - Current
Residential Sales Representative
Sherwin Williams Paint Company
09.2017 - 06.2023
Store Manager Large Volume
Sherwin Williams Paint Company
07.2002 - 09.2017
High School Diploma -
Valley Center High School
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