Tracey Larson

• Coordinated patient scheduling for neurosurgery visits, imaging, and follow-up appointments.
• Verified insurance coverage, referrals, and authorizations to support accurate patient registration.
• Managed front desk communication, answering calls and resolving patient questions with professionalism.
• Maintained accurate electronic health records and updated demographics, insurance, and appointment details.
• Prepared intake forms, scanned documents, and organized records for provider review.
• Resolved scheduling conflicts and patient access issues while protecting confidentiality and compliance.
• Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
• Managed high call volume, prioritizing urgent requests while maintaining professionalism and accuracy in documentation.

• Reconciled daily cash drawers, deposits, and tills with precision to support accurate store balancing.
• Processed cash office paperwork, including bank deposits, safe counts, and register shortages.
• Monitored cash handling procedures to maintain compliance with store policies and loss-prevention standards.
• Investigated drawer discrepancies and corrected variances through detailed transaction review.
• Prepared end-of-day cash reports and documentation for management review.
• Secured cash, checks, and confidential documents according to established handling procedures.

• Supervised lab assistant workflows, ensuring accurate specimen handling and timely delivery to testing areas.
• Trained staff on laboratory procedures, safety protocols, and infection control standards.
• Coordinated daily sample accessioning, labeling, and tracking using laboratory information systems.
• Monitored quality control checks, documentation accuracy, and compliance with regulatory requirements.
• Resolved workflow issues, supporting smooth communication between phlebotomy, transport, and laboratory teams.
• Evaluated support procedures and implemented process improvements to strengthen lab efficiency and consistency.
• Improved laboratory efficiency by streamlining sample processing and data recording procedures.
• Conducted periodic performance evaluations for lab assistants, offering constructive feedback for professional growth opportunities.
• Established a positive work atmosphere that fostered teamwork, collaboration, and continuous improvement among staff members.
• Mentored new hires during their onboarding process to facilitate smooth integration into the team dynamic.

GPA 3.87