TRACEY LYNN
Phlebotomist
Post Falls ,ID
Summary
Dedicated Customer Service Professional commitment to providing excellent quality care for ultimate Customer satisfaction. Proven ability to establish and maintain outstanding communication and interpersonal relationships with diverse clientele. Consistently and continuously identifying customer needs and delivering effective resolutions to all problems. Highly organized professional with strict adherence to deadlines combined with my natural ability and stellar personality, I'm ready to join my next team.
National Certified, (NHCO)National Healthcare Certification Organization. Washington License, Medical Assistant Phlebotomist, MA-P.
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Assistant Phlebotomist, MA-P
PhlebotomyTraining Specialists |Phlebotomy Certification
Liberty Lake, WA
02.2024 - 02.2024
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining clean work environment.
Customer Service Representative Supervisor
Liberty Mutual Group
Liberty Lake, WA
06.2014 - 12.2023
- Enhanced customer satisfaction by efficiently addressing and resolving concerns.
- Reduced employee turnover by fostering a positive work environment and providing supportive leadership.
- Collaborated with other departments to address customer issues, resulting in improved cross-functional communication.
- Monitored performance metrics to identify areas of improvement and implement necessary changes.
- Managed high call volume while maintaining exceptional quality standards in line with company expectations.
- Conducted regular performance evaluations, providing constructive feedback and recommending targeted development plans for team members.
Healthcare Recruiter/Staffing Coordinator
Maxim Healthcare Services
Spokane, WA
06.2013 - 06.2014
- Interviewed, hired, and mentored new personnel and oversaw all staffing operations
- Developed and facilitated new-hire orientations
- Conducted thorough candidate screenings, including reference checks and verification of licenses, certifications, and educational credentials.
- Established rapport with passive candidates through networking events, social media engagement, and targeted outreach efforts.
Life Coach/Activities Director
Harvard Park Independent Living Community
Spokane, WA
12.2009 - 06.2013
- Enhanced client self-awareness by conducting personalized assessments and providing insightful feedback.
- Promoted exceptional quality of life for residents by innovating, organizing and conducting entertaining and stimulating activities
- Planned resident outings and special events to mark holidays and celebrate special occasions
- Networked with community organizations and leaders for volunteer opportunities and cooperative engagements
- Developed monthly life enrichment calendar and published electronically and in print
Education
Certified Phlebotomy,Medical Assistant Phlebotomy
Phlebotomy Training Specialists
Liberty Lake, WA02.2024
Bachelor of Science - Public Relations And Organizational Communication
Eastern Washington University
Cheney, WA06.1995
Bachelor of Science - Health Education
Eastern Washington University
Cheney, WA06.2010
Associate of Science - Nursing
North Idaho College
Coeur D'Alene, ID01.2020
Associate of Science - Nursing
Barton Community College
Kansas City, KS01.2020
Associate of Arts - Nursing
Mississippi Gulf Coast Community College
Perkinston, MS01.2020
Human Resources Professional Program -
North Idaho College
Coeur D'Alene, ID06.2013
Skills
- Positive Personality Proactive Self-Starter
- Efficient and Detail-Oriented
- Strong Verbal Communications
- Patient confidentiality
- Venipuncture
- Specimen Preparation Infection Control
- HIPAA Compliance
- Quality control guidelines
Certification
National Certified, (NHCO) National Healthcare Certification Organization | Washington License, Medical Assistant, Phlebotomist, MA-P | Certified Phlebotomy Technician (CPT)
Property And Casualty Producer License, Property And Casualty Producer License -current.
American Heart Association – North Idaho College 1/3
Certified BLS 1/3/2023
CDL-Commerical Drivers License
Sparrow Healthcare Education LLC- Spokane WA, Certified Nursing Assistant, 06/25/2021
Timeline
Medical Assistant Phlebotomist, MA-P
PhlebotomyTraining Specialists |Phlebotomy Certification
02.2024 - 02.2024
Customer Service Representative Supervisor
Liberty Mutual Group
06.2014 - 12.2023
Healthcare Recruiter/Staffing Coordinator
Maxim Healthcare Services
06.2013 - 06.2014
Life Coach/Activities Director
Harvard Park Independent Living Community
12.2009 - 06.2013
Certified Phlebotomy,Medical Assistant Phlebotomy
Phlebotomy Training Specialists
Bachelor of Science - Public Relations And Organizational Communication
Eastern Washington University
Bachelor of Science - Health Education
Eastern Washington University
Associate of Science - Nursing
North Idaho College
Associate of Science - Nursing
Barton Community College
Associate of Arts - Nursing
Mississippi Gulf Coast Community College
Human Resources Professional Program -
North Idaho College